Summary
Overview
Work History
Education
Skills
Timeline
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SURBHI WASAN

Fraud Analyst
New Delhi

Summary

Fraud detection professional skilled in identifying and mitigating financial risks. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving.

Overview

5
5
years of professional experience

Work History

Fraud Analyst

Accertify
04.2024 - Current
  • Used advanced fraud detection tools to evaluate and sort orders into categories like Account Takeover (ATO), Friendly Fraud, Loyalty Abuse, and Legitimate Transactions.
  • Worked with the Data Science team to analyze ad hoc datasets and improve fraud detection rule sets.
  • Handled customer queries efficiently through ServiceNow, delivering prompt and accurate solutions to enhance customer satisfaction.
  • Oversaw the fraud support inbox, handling and resolving fraud-related issues across Asian, European, and Middle Eastern markets.
  • Delivered comprehensive training to new hires, accelerating their onboarding process and improving team readiness.
  • Offered real-time assistance to team members through query channels, effectively resolving complex issues and fostering knowledge sharing.
  • Attended weekly client meetings to share process updates, discuss KPIs, and maintain consistent service delivery.

Analyst

American Express
06.2022 - 04.2024
  • Oversaw fraud screening tools like Intercept to detect and prevent fraudulent activities.
  • Handled chargebacks and cancellation issues to maintain accurate financial records and enhance customer satisfaction.
  • Carried out thorough research to verify purchases, ensuring authenticity and reducing the risk of fraud.
  • Conducted follow-up investigations on fraudulent transactions to identify patterns and prevent future occurrences.
  • Actively communicated with managers and team members, sharing best practices, fresh ideas, and key information to boost operational efficiency.

Senior Technical Representative

Concentrix
12.2020 - 06.2022
  • Delivered thorough hardware and software support for Dell North America customers, guaranteeing top performance and excellent customer satisfaction.
  • Managed and guided teams in diverse roles, creating a cooperative and high-achieving workplace environment.
  • Handled and resolved cases as a Support and Case Manager for the XPS and Basic Queue, providing prompt and efficient solutions.
  • Handled advanced troubleshooting for both Basic and Premium Support, resolving complex technical issues with skill and efficiency.

Education

BCom Honours -

Delhi University
New Delhi, India
04.2001 -

Secondary School - Commerce

General Raj’s School
03-2017

B2.2 - German Language And Literature

Max Mueller Bhavan
03-2020

Skills

  • Risk evaluation and mitigation
  • Fraud detection expertise
  • Clear interpersonal communication
  • Data-driven decision making
  • Logical reasoning skills
  • Prioritization and scheduling
  • Detail-oriented accuracy
  • Collaborative relationship building
  • Self-driven professional
  • Strong organizational abilities
  • Conflict resolution expertise
  • Proficient in client relations

Timeline

Fraud Analyst

Accertify
04.2024 - Current

Analyst

American Express
06.2022 - 04.2024

Senior Technical Representative

Concentrix
12.2020 - 06.2022

BCom Honours -

Delhi University
04.2001 -

Secondary School - Commerce

General Raj’s School

B2.2 - German Language And Literature

Max Mueller Bhavan

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