Surbhi Dutt Kaushik
Bhiwani
Summary
Experienced PMO Project Manager certified in Executive Program in Project Management from IIM-Kashipur with a proven record of successfully planning, executing, and delivering complex projects on time and within budget. Ability to drive projects forward, streamline processes, and effectively manage resources. Having good exposure by working in diverse projects in various sectors including Financial Services , Telecom and Information & Technology.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior PMO Analyst//Delivery
Trigyn Technologies Limited
Gurugram
11.2022 - Current
- Demonstrated expertise in overseeing full-cycle project management activities.
- Spearheaded the implementation of effective project management framework, resulting increase in team productivity and decrease in project delivery time.
- Ensuring all projects met organizational standards and remained within budget, resulting in a 95% adherence rate.
- Promoting collaboration, transparency, and continuous improvement within Agile teams.
- Developing and maintaining repository of project templates, enhancing efficiency and knowledge transfer.
- Responsible for overall Program and Project reporting.
- Preparing detailed Progress reports, Forecast reports, & Status reports.
- Actively participated in Monthly Review Meetings (MRM), meticulously recording minutes and achieved 90% closure rate for action items within their respective deadlines.
- Project risk management and progress on mitigating risks.
- Maintain strong relationships with stakeholders to understand their needs and expectations.
- Ensuring that vendor deliverables align with project and program objectives.
- Diligently following up with clients for purchase orders and contract renewals/extensions.
- Monitoring KPIs, resulting in ~8% improvement in project performance.
- Resource Management - Managed team of 100+ resources, ensuring a high 90% billable utilization rate while minimizing resource under utilization. This involved providing transparent insights into resource capacity, competencies, and availability for all stakeholders.
- Proactively forecasted bench resources, reducing resource under utilization by 10%.
- Additionally, maintaining database of employee skills and interests improved resource allocation accuracy by ~10%.
PMO Analyst
Tata Consultancy Services
Gurugram
02.2017 - 10.2022
- Managed portfolio of 10+ accounts, ensuring adherence to Agile Methodology throughout, resulting in 20% increase in project delivery efficiency.
- Led creation and review of 20+ Statements of Work (SOW) and contracts, securing approvals from Legal, Finance, and Senior Management for all, achieving 100% approval rate.
- Successfully oversaw and delivered projects in Financial Services sector, including Security Processing (SP), Corporate Action (CA), and Channels, with average project completion rate of 95% on schedule.
- Implemented Agile methodologies, leading to improvement in project efficiency and increase in cross-functional collaboration.
- Functioned as Single Point of Contact (SPOC) for 15+ audits and delivered 30+ Project Management presentations, maintaining 100% compliance rate.
- Maintained records of all budget and Finance-related reports and provided input for Cost Estimation.
- Managed billing for diverse project types(AMC, Turnkey and Time & material )resulting in a ~98% accuracy rate and a ~10% reduction in billing disputes.
- Played pivotal role in intake of work into the Best Delivery framework, ensuring strict adherence to governance processes and tracking of all relevant project details within the system.
- Monitored 25+ project plans, deliverables, and milestones, achieving an average ~98% on-time delivery rate.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided personalized end-user training, offering education via in-person and online.
Solution Engineer
TLC Saburi Global Services
05.2015 - 01.2017
- Provided on-call desktop support to clients located in the United States through remote assistance
- Delivered training to new team members, ensuring they were well-equipped to handle client support effectively
- Conducted team monitoring and facilitated day-to-day reporting to senior management, contributing to operational transparency and performance optimization
- Worked with customers for needs analysis and to determine vendor costs
- Installed and configured computer hardware, software and peripheral packages.
Education
B.Tech -
Institute Of Technology & Sciences
Bhiwani, HR07.2014
Higher Secondary -
Govt. Girls Sr. Sec. School(HBSE)
Bhiwani, HR03.2010
Skills
- Excellent communication skills
- Sprint Tracking
- MS Office
- Risk Assessment Analysis
- Administrative support specialist
- Excellent planner and coordinator
- SDLC Project Management
- MS Projects
- Power Bi
- Project Status Reports
- Agile Project Management Process
- Gantt Charts
Accomplishments
- Awarded with Services and Commitment Award.
- Awarded On the Spot for organizing training sessions.
- Awarded Applause Award for providing commendable support to various projects.
Certification
- Executive Certificate Program in Project Management from IIM-Kashipur.
- Project Scrum Master (PSM1)
- Power BI for Beginners: LinkedIn Learning
- MS Projects: LinkedIn Learning
Timeline
Senior PMO Analyst//Delivery
Trigyn Technologies Limited
11.2022 - Current
PMO Analyst
Tata Consultancy Services
02.2017 - 10.2022
Solution Engineer
TLC Saburi Global Services
05.2015 - 01.2017
B.Tech -
Institute Of Technology & Sciences
Higher Secondary -
Govt. Girls Sr. Sec. School(HBSE)
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