Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SUREKHA RAJPUT

Bareli,CT

Summary

Service industry professional with a passion for delivering exceptional customer service and fostering a positive work environment. Strong communication skills, attention to detail, and commitment to continuous learning. Seeking to advance career with a reputable company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Amazon
07.2024 - 03.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Security Executive

IndiGo Airlines
01.2023 - 11.2023


  • Security and safety of aircraft and passengers.
  • Screening of Hold Baggage and Cargo and Comat.
  • Drafting of incident reports.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Security Executive

SpiceJet Ltd.
09.2019 - 11.2022


  • Managed a team of security professionals, ensuring optimal performance and adherence to established protocols.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.


Sales Executive

State Bank of India
08.2018 - 02.2019
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales leads by conducting market research and identifying potential clients.
  • Established strong relationships with clients, leading to increased referrals and repeat business.

Education

B.com (honors) -

Career College
Bhopal, M.P.
11-2019

Passed XII - undefined

Kopal Higher Secondary School
01.2016

Passed X - undefined

Sarvodaya Higher Secondary School
01.2014

Skills

  • Team Work

  • Customer Service

  • Communication

  • Adaptability

  • Reporting Skills

  • Active Listening

  • Team collaboration

Certification

  • AVSEC Induction (05 Days) training
  • Basic AVSEC Training (14 Days) From Bureau of Civil Aviation Security.9 (refresher done)
  • Screener from Bureau of Civil Aviation Security. (expired)
  • Dangerous goods Category-12

Timeline

Customer Service Associate

Amazon
07.2024 - 03.2025

Security Executive

IndiGo Airlines
01.2023 - 11.2023

Security Executive

SpiceJet Ltd.
09.2019 - 11.2022

Sales Executive

State Bank of India
08.2018 - 02.2019

Passed XII - undefined

Kopal Higher Secondary School

Passed X - undefined

Sarvodaya Higher Secondary School

B.com (honors) -

Career College

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SUREKHA RAJPUT