Surendar Kumar
Banking And Financial Services
Ward No 01, Bhompura, Hanumangarh, Rajasthan, India
Summary
Dynamic and results-oriented professional with extensive experience in banking and financial services, notably at HDFC Bank. Excelled in relationship building, client portfolio management, and driving sales growth, consistently exceeding targets. Proven track record in business development and financial planning, enhancing customer satisfaction and loyalty. Skilled in cash handling and staff management, with a knack for strategic financial solutions.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Relationship Manager, Banking Operations Deputy Ma
HDFC Bank
01.2022 - Current
- Manage and achieve the monthly targets provided by the bank and team management
- recurring deposit, Life insurance, term plan, Bank guarantee, customer kyc verification, in my job Major service as a cash credit, over draft limit, term loan , business loan , loan against property And aslo cross sale car loan , tractor loan , kishan credit card, gold loan leads generated.
- Answering product related questions from customers.
- Promoted and a cross-sell other bank products and services as appropriate to Member needs.
- Maintaining up to data knowledge of competitor activity, products and service.
- Setting up meetings with new clients.
- Keeping in touch with customers through personal visits, meet with existing customers, telephone calls and correspondence .
- Creating cross sell and up sell opportunities.
- selling (cross sale) of various financial products like saving accounts, current accounts, Credit card, life insurance .
- Identifying, Acquiring developing and maintaining customer service.
- Manage and achieve the monthly targets provided by the bank and team management
- Maintaining up to data knowledge of competitor activity, products and service.
- Setting up meetings with new clients.
- Keeping in touch with customers through personal visits, meet with existing customers, telephone calls and correspondence . Creating cross sell and up sell opportunities.
- selling (cross sale) of various financial products like saving accounts, current accounts, Credit card, life insurance .
- Answering product related questions from customers.
- Promoted and a cross-sell other bank products and services as appropriate to Member needs.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
- Responded to emergency calls to provide assistance to citizens in need.
Senior Relationship Officer
Aavas Finance Limited
03.2020 - 12.2021
- Increased client satisfaction with timely and accurate responses to inquiries and concerns.
- Home loan - (Purchase plot and Construction, Construction loan, Repair and Renovation)
- Business loan - (Secure Business Loan ,Commercial property, industrial property)
- Mortgage Loan -(Vacant property, Commercial and Non Commercial property , Resident property)
- Developed strong rapport with customers, leading to increased referrals and expanded business opportunities.
- Implemented effective sales strategies, resulting in consistently exceeding sales targets and revenue goals.
- Provided comprehensive wealth management services, including retirement planning, estate planning, and tax strategies.
- Home Loan, MSME Loan, Business loan, mortgage Loan)
- Home loan - (Purchase plot and Construction, Construction loan, Repair and Renovation.
Relationship Officer
Adecco
12.2017 - 02.2020
- Maintained and built close relationships with customers through regular contact and visits.
- Home Loan, MSME Loan, Business loan, mortgage Loan.
- Collection Work - (collection cash and instalment deposit, Cash management and BT printer Receipt)
- Worked with branches in the assigned market area to build relationships, assists branch Associates in understanding real estate loan products.
- Analysed applicant’s financial status, credit norms, and property evolution to determine the feasibility of granting loan.
- Approves loan within specified limits or refer the loan to loan committee for approval.
- Good knowledge of property legally Documents as Require for Property legal.
- Good knowledge of property valuation for Require Documents And Property Valuation, Technical Marks, Releasable value, discreteness value, market value, Site plan, Estimate of construction etc.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Warehouse Manager
Nolkha Agro Industries
12.2015 - 12.2017
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Manage work and distribute work in staff. Resolved problems warehouse worker staff.
- Major stock of agriculture commodities begal gram, wheat, mustard, cotton seeds, barley, Guar seeds, rice etc stock in warehouse.
- maintaining all the activities of the warehouse, receiving stocks and out of stock, all records in books , stock attained and maintained, processing , packing, shipping, delivery and picking, item lots and unloading.
- analyse of stock management, maintain stock according to requirement for processing unit,
- electric control record keeping bookkeeping, entry management and data report, goods record manage in computer
- Good environment to provide warehouse worker staff and cleaning of warehouse.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Computer Operator
Subhay Singh and Sons
01.2014 - 12.2015
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
Education
Diploma In Computer Application - Accounting , Fundamental Computer
Sikar Accademy
Sikar Rajasthan 06.2014
Bachelor In Art - Geographic Information Systems
Maharaja Ganga Singh University
Rawatsar Hanumangarh 07.2012
Skills
Relationship building and management
Sales expertise
New business generation
Banking
Client Relationships
Business Development
Loans
Cash Handling
Customer portfolio management
Financial planning processes
Financial services
Strategic and financial planning
Service support
Cash handling expertise
Staff Management
Timeline
Relationship Manager, Banking Operations Deputy Ma
HDFC Bank
01.2022 - Current
Senior Relationship Officer
Aavas Finance Limited
03.2020 - 12.2021
Relationship Officer
Adecco
12.2017 - 02.2020
Warehouse Manager
Nolkha Agro Industries
12.2015 - 12.2017
Computer Operator
Subhay Singh and Sons
01.2014 - 12.2015
Diploma In Computer Application - Accounting , Fundamental Computer
Sikar Accademy
Bachelor In Art - Geographic Information Systems
Maharaja Ganga Singh University