Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Surendar PM

Surendar PM

Area Operation Manager, SCM

Summary

Diligent and dedicated Managerial roles with 8 years of rich experience in the Supply Chain Management- Warehousing, Logistics, Fulfillment Centre, Distribution Centre, Inventory management and People management. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities. Handled 20+ management executives and 150+ ground level staffs. 4000+ SKUs maintained in FMCG, Food,

Non-Food, Cold storage and 100+ Fruits and vegetables especially. Serviced and managed 50000+ Sqft Warehouse operations and Inventory.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Service Center Manager

Delhivery Ltd
Chennai
01.2022 - Current
  • Handling End to end B2B, Heavy, B2C Hub Operations - First mile & last mile.
  • Maintained on time Dispatch SLA metrics and ensured RCA is executed for all breaches in flow.
  • Ensured all ground teams have full understanding of business metrics by conducting training and review sessions, downloading KRAs and tracking KPIs.
  • Recommend optimal transportation modes, routing, equipment, Create policies or procedures for logistics activities.
  • Timely Delivery of orders Work towards customer experience enhancement Delivery as per committed schedule to increase customer experience
  • Coordination with Transport Vendors for Right time Vehicle placement to perform on time delivery based on the volume at the right destination.
  • Arranging pickups based on the Seller Request within the scheduled time
  • Managed around 80+ floor executives across multiple teams. Responsible for preparation of shift rosters and task distribution to meet the target.
  • Returns valuation, COD reconciliation and EOD process executed.

Area Operations Manager

Supr Daily (Groups of Swiggy)
Chennai
09.2020 - 01.2022
  • Administered end-to-end warehouse operations encountered.
  • Responsible for overall distribution logistics by organizing dispatch operations, Manpower, Transport, vendor management with cost effectiveness.
  • Managing Order Management operation activities of picking, sorting, IR Directly handled 20+ On-roll, 100+ ground level sorters.
  • Ensured all ground teams have full understanding of business metrics by conducting training and review sessions, downloading KRAs and tracking KPIs.
  • Implement Kaizen new ideas for warehouse process improvements.
  • Maintained Warehouse Dispatch SLA metrics and ensured RCA is executed for all breaches in flow.

Deputy Manager-Goods Receiving & Kirana Operation

Reliance Retail Ltd
Chennai
01.2018 - 12.2020
  • Handled 30000 sqft ware house with 5000+ SKU
  • Responsible for GRN of incoming goods as per defined TAT.
  • Responsible for maintaining proper material storage norms for each category and 5S in warehouse
  • Maintained Inventory Management-FIFO & LIFO Adherence, stock ageing, and negative stock
  • Maintained stock control system for accuracy and future planning of storage capacity
  • Responsible for daily/weekly appointments schedule of goods receiving
  • Supervised inventory management and control processes, including stocking, ordering and re-ordering and order fulfillment.
  • Improved operational efficiency across warehouse processes maintaining budgetary goals and company objectives.
  • Ensuring the availability of fast moving SKU's at store HANDLED
  • Developed partnerships with suppliers; managing supplier performance of vendors to ensure meeting of service, cost, delivery and quality norms.
  • Controlled inventory levels by conducting physical count, reconciling with accounting system.
  • Heading Kirana B2B Operations where complete track on orders confirmed by customer, procuring required products, Picking, End control check, Packing, staging, dispatching and gets it deliver to customer hands safely without any hassle.
  • Coordinating with Key Account Manager and BDA's to enforce dispatch team ready and accomplish commitment against customer promised date (CPD).
  • Dispatch Planning, Route Allocation and assigned manpower to fulfill order gets it delivered with effective vehicle utilization.
  • Returns valuation, COD reconciliation and EOD process executed.
  • Perform 4 audits annually to keep warehouse presentable and functional with P/L submission. Working towards determination of company
  • Capable of handling 100+ manpower and 10+ direct staffs within operation nature to drive to get efficiency output.

Teamleader-Lastmile Operations

Instakart Services Private Limited (Flipkart)
Chennai
12.2014 - 12.2018
  • Binning goods in allocated places coordination with transporters for truck placement and dispatches, following Beat operations .
  • Managing deliveries, returns, Misrouted, RTO, Reverse pickup orders
  • Onboarding Renewal of Business contracts for new and existing clients in Kirana Projects- Alternative delivery Module(ADM)
  • Maintaining accurate administrative records and registers
  • Resolving and managing queries, escalations and complaints courteously and efficiently done RCA closure

Education

Bachelor of Arts - History

University of Madaras
Chennai
05.2009 - 05.2011

Skills

Excellent interpersonal skills

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Interests

Travelling and outdoor activities

Timeline

Service Center Manager

Delhivery Ltd
01.2022 - Current

Area Operations Manager

Supr Daily (Groups of Swiggy)
09.2020 - 01.2022

Deputy Manager-Goods Receiving & Kirana Operation

Reliance Retail Ltd
01.2018 - 12.2020

Teamleader-Lastmile Operations

Instakart Services Private Limited (Flipkart)
12.2014 - 12.2018

Bachelor of Arts - History

University of Madaras
05.2009 - 05.2011

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Surendar PMArea Operation Manager, SCM