Accomplished professional with a proven track record at HCL Technologies Ltd., adept in project management and business strategy. Expertise in process optimization and digital marketing, enhanced by proficiency in Microsoft Office and CRM tools. Demonstrated success in enhancing operational efficiency and fostering client relations, underpinned by a solid foundation in HR operations and data analysis.
· Managed project planning, execution, and monitoring.
· Handled budgets, timelines, and resources efficiently.
· Developed and implemented project management processes and tools.
· Formulated business strategies, policies, and team management.
· Managed daily operations, sales, and performance tracking.
· Led digital marketing efforts for business growth.
· Consulted on policies, training, and process optimization.
· Maintained records and reported progress to management.
· Engaged with customers, competitors, and suppliers to track industry trends.
· Processed employment letters and managed HR documentation.
· Resolved employee queries via internal tools.
· Developed and executed HR policies and procedures.
· Resolved trouble tickets and collaborated on issue resolution.
· Conducted root-cause analysis and reported defects.
Project Management Business Strategy HR Operations
Process Optimization Budgeting Client Relations
Digital Marketing Data Analysis
Proficient in Microsoft Office, HRMS & CRM Tools