Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Surender Chaurasia

Surender Chaurasia

Gorakhpur

Summary

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Delhivery Ltd
Mau
03.2020 - 10.2024
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Developed strategies to increase productivity and efficiency of the team.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Ensured compliance with company policies and regulations.
  • Resolved conflicts between team members in a timely manner.
  • Recruited, trained, and supervised new staff members.
  • Conducted regular performance appraisals for all team members.
  • Analyzed data trends to identify opportunities for improvement.
  • Collaborated with other departments to ensure smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Participated in budgeting activities to maximize resources.
  • Identified areas where teams could improve their skillset.
  • Developed strategies to motivate employees in achieving goals.
  • Monitored customer service standards across the organization.
  • Provided technical assistance when needed.

Operations Manager

Shadowfax Technologies Pvt Ltd
Mau
05.2024 - 06.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Bachelor of Science -

DDU University Gorakhpur
Gorakhpur
03-2010

Skills

  • Labor Relations
  • Document Control
  • Maintenance Planning
  • Workflow Optimization
  • Program Administration
  • Health and safety compliance
  • Performance monitoring
  • Performance reporting
  • Customer Retention
  • Customer Service
  • Inventory Management
  • Staff Management
  • Supply Chain Management
  • Employee Motivation
  • Operational Efficiency
  • Staff retention
  • Cost Reduction
  • Staff Training
  • Problem-Solving

Languages

Hindi
First Language
English
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

Shadowfax Technologies Pvt Ltd
05.2024 - 06.2024

Team Leader Manager

Delhivery Ltd
03.2020 - 10.2024

Bachelor of Science -

DDU University Gorakhpur

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Surender Chaurasia