Surender Kaur

• Used Google Analytics and business intelligence tools to monitor client's website traffic and user behaviour patterns.
• Calculated cost-per-click, cost-per-impression, and customer acquisition costs to optimize budget allocation.
• Identified underperforming campaigns through data analysis, recommending strategic adjustments to improve performance.
• Compiled client data's weekly and monthly performance dashboards, providing insights into key metrics and campaign progress.
• Generated detailed reports analyzing advertising spend against revenue returns, enhancing client presentations.
• Schedule calls with clients to resolve their google analytics and google ads account queries via all three channels ie calls, chat and emails to resolve the issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Presented advertising solutions to clients in meetings and pitches.
• Developed advertising proposals to meet client needs and preferences.
• Managed client accounts to ensure satisfaction and retention.
• Upsold advertising packages and options to customers by making outbound sales calls.
• Set up meetings with potential clients to discuss advertising solutions.
• Conducted market research identifying new advertising opportunities, enhancing client offerings.
• Provided tailored advice on best practices for optimizing campaign performance, maximizing client satisfaction.
• Monitored effectiveness of campaigns and reported results back to clients.
• Cultivated and strengthened client relationships, driving repeat business and loyalty.
• Analyzed customer feedback in order to improve services offered by the company.
• Created advertising campaigns for clients based on their needs and budget.

• Created and managed ad campaigns for clients, resulting in improved business outcomes.
• Assisted clients in creating and optimizing their ad campaigns for enhanced performance.
• Collaborated with clients to set budget plans, analyze monthly reports, and expand target audience reach.
• Encouraged clients to upgrade their ad accounts for improved results.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Quickly learned and adapted to new technology and software applications in a fast-paced environment.

Achieved top performance in quarterly evaluations by consistently exceeding targets.

• Honored with an achievement certificate recognizing significant contributions to the team.

• Handle responsibilities by resolving queries of the client related to Microsoft products and services to meet customer satisfaction.
• Focused on achieving 100% customer satisfaction by actively addressing customer needs.
• Help customers in choosing the right product and give information about the same and help in placing an order.
• Monitored trends in customer service requests across multiple channels.
• Executed essential tasks as directed by team leader to support project goals.
• Manage customers' account including credit adjustment, phone activation, billing and troubleshooting using device user's guide.
• Fully responsible to delight prospective customers with satisfactory service levels.
• Strived for 100% customer satisfaction through effective service.
• Help customers in choosing the right product and give information about the same and help in placing an order.
• Provided technical support for customers who experienced difficulty using the company's website or mobile applications.
• Implemented best practices for providing exceptional customer service experiences.
• Developed strong relationships with customers through proactive follow-up calls and emails.
• Educated customers on the features of new products or services being offered.