Surender Khatri

I am a SAFe 6.0 Certified Scrum Master with 16+ years of leadership experience in IT and Telecom, driving Agile transformation, cross-functional collaboration, and delivery excellence. I have successfully steered KPI performance (SCR, DCR, MTTR, CSSR, Availability) by preparing benchmarking reports and leveraging data-driven storytelling to influence strategic decisions and strengthen customer relationships. Leading high-performing Agile teams, I have facilitated 30+ Scrum ceremonies and achieved 9/10 Agile maturity, improving delivery cycles, predictability, and stakeholder satisfaction. With strong expertise in analytics, I have developed 15+ executive dashboards in Power BI/SAP BI, cutting reporting time by 40%, and implemented RPA automation, saving 140+ hours monthly. By applying Agile best practices and hybrid models, I reduced cycle time by 30%, cut defects by 30%, and accelerated deployments for ML and API integration projects. I have also played a key role in global Agile capability building by delivering structured onboarding programs at Ericsson, enabling rapid Agile adoption across diverse international teams.

• Provide updates to top management, lead and coordinate with the team & Multicultural customers.
• Confident, articulate, professional speaker with experience in stakeholder engagement.
• Empathic listener & persuasive speaker with strong influencing and delegation skills.
• Leadership – Successfully managed and mentored diverse, cross-functional teams across global Agile projects.
• Behavioral Competences: Demonstrated resilience under pressure with a proactive and decisive approach. Consistently delivers high-impact results while meeting stakeholders and customer expectations. I am skilled in influencing, clear communication, cross-functional collaboration, strategic networking, and applying strong critical thinking to drive outcomes.