Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
RegisteredNurse
Surender Koora

Surender Koora

Hospital Administration Manager
Hyderabad

Summary

Dynamic Operations and Customer Service Manager with a proven track record at Sri Mithra Hospital and Mahindra Chits Funds. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in operations management and problem-solving. Demonstrated ability to develop strategic solutions and foster strong client relationships, ensuring seamless service delivery.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Operations Manager

Sri Mithra Hospital
03.2014 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Responsible for end to end operations for free administration process without any herdles in the hospital.

Customer Service Manager

Mahindra Chits Funds
01.2009 - 01.2014
  • Dealt with all sorts of customer for conducting chit auctions.
  • I served as main point of contact for all communication for all chits.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

Industrial Training - Industrial Engineering

GOUTHAMI Industrial Training
Godavarikhani
05.2001 -

Bachelor of Science - Computers

Gautham Sai Degree College
BSc. Computers
05.2001 -

Skills

Operations management

Software

MS Office

Windows

Interests

People Management

Team Management

Operations

Timeline

Operations Manager

Sri Mithra Hospital
03.2014 - Current

Customer Service Manager

Mahindra Chits Funds
01.2009 - 01.2014

Industrial Training - Industrial Engineering

GOUTHAMI Industrial Training
05.2001 -

Bachelor of Science - Computers

Gautham Sai Degree College
05.2001 -

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Surender KooraHospital Administration Manager