Surender Kumar
Mandi
Summary
More than 6 years of experience in IT, a skilled communicator with presentation skills and abilities in forging business partnerships with key players in the industry.
Overview
8
8
years of professional experience
Work History
Network Engineer
The Oberoi Wildflower Hall Shimla
Shimla
02.2023 - Current
- Working with Microsoft Intune and Office 365.
- Maintaining daily backup on Commvault of servers and end users.
- Handling responsibility of network and hardware support.
- Perform periodic maintenance and servicing of network devices to improve operational efficiency.
- Provide support for Wi-Fi-related issue in entire Hotel.
- Provide end user support in Entire Hotels.
- Provide hardware and network support for hotel users whenever required.
- Operate and maintain different servers and interfaces used in hotels.
- Maintaining planned maintenance and backup for required servers and interfaces.
- Maintaining DLP, SAFE, Antivirus, and Classify to prevent entire property from external attacks in all servers, interfaces, and all devices.
- Provide customer support for OS issues, network problems, software installations, etc.
- Plan and manage upgrades of hardware and software systems.
- Recommend and implement new technology solutions to improve productivity.
- Provide support for Opera, Micros, Ecobiilz, Message Box, SAP, Newgen, and Visionline.
- CCTV installation and monitoring.
- Provided technical support to users experiencing difficulties with their networks.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
MIS Head Cum IT Service & Support Engineer
Institute for Integrated Rural Development
Shimla
12.2019 - 12.2022
- Company Overview: Handling the MIS and IT related responsibility of DDUGKY and all Skill Development Govt
- Projects for Himachal, Uttrakhand, Meghalaya, Kerala and Uttar Pradesh
- Coordination with all Govt
- Departments/Ministries and SSC (MoRD, NSDC, NRLM, SRLM, DRDA, NABARD, NABCONS, SSCs for new project proposal and sharing ongoing projects reports/status with success stories of running project
- Administering the preparation of proposals for funding agencies and project partners for timely execution of projects
- Tending support and mentoring team members in planning and executing state level operations, hiring and setting up of state team
- Develop and implement standardized MIS procedures across all business applications
- Perform periodic maintenance and servicing of MIS system to improve operational efficiency
- Provide customer support for OS issues, network problems and software installations, etc
- Supervise and motivate MIS team to work collectively and efficiently
- Coordinate with MIS team to ensure that technology, infrastructure and operational requirements are met
- Plan and manage upgrades of hardware and software systems
- Recommend and implement new technology solutions to improve productivity
- Coordinate with the team prior to evaluate profitability and design strategies for execution of new projects
- CCTV installation on various location at IIRD branch office
- Handling the MIS and IT related responsibility of DDUGKY and all Skill Development Govt
- Projects for Himachal, Uttrakhand, Meghalaya, Kerala and Uttar Pradesh
IT Trainer– Govt. Projects
Apollo Medskills
09.2017 - 08.2019
- Company Overview: Handling the IT classes as per ACLP and also provide support as IT executive for IT & MIS related queries and portals
- Taking Care of CCTV, DVR and Biometric devices and taking care of backup on daily basis
- Configuring and maintain outlook mails and their backup time to time
- Administrate IT Assets and Network peripherals also troubleshoot when required
- Works in MRIGS, ESTEM, and MPR Portal
- Office Management
- Provide required reports & data of Higher Management in Daily Basis
- Trained Candidates with Basic Hardware and Networking Skills
- Provide support for OS issues, network problems and software installations, etc
- Plan and manage upgrades of hardware and software systems
- Handling the IT classes as per ACLP and also provide support as IT executive for IT & MIS related queries and portals
IT Executive
CSPL
Mohali
01.2017 - 09.2017
- Company Overview: Provide support as IT Executive (Hardware and Networking)
- Management of all the printers in the company including drivers, Installations of printers
- Installations and configuration of operating systems, Window7/8/10, Server 2008, 2012
- Desktops assembling and install the operating systems on desktops
- Configure MS Outlook and troubleshoot all the issues and handle PST
- Provide Technical Support to end-users
- Troubleshoot networks (LAN, Wireless Network) systems, and applications to identify and correct malfunctions and other operational difficulties
- Provide support as IT Executive (Hardware and Networking)
Education
B.Tech - CSE
HPTU Hamirpur
01.2016
Secondary Education - Non-Medical
HPBOSE Dharamshala
01.2011
Matriculation -
HPBOSE Dharamshala
01.2009
Skills
- Project management
- Data Management
- Web Management
- Infrastructure Management
- Vendor Management
- IT Policies
- E-learning
- ERP-Implementation
- Troubleshooting/Resolution
- Proposal writing
- Budget preparation
- Training center management
- Project Budgeting
- Forecasting
- Planning
- Interpersonal skills
- Leadership skills
- Learning and development program management
- Windows Server 2016
- Windows Server 2019
- Windows 7/8/10/11
- MS Office 2013/2016
- Office 365
- Technical Troubleshooting
- Wireless networking support
- Wireless networks troubleshooting
- Remote work support
- Network device monitoring
Meandmystrength
I am Surender Kumar with Rich and insightful experience in skill development across MIS and IT Support, people & end to end turnkey project management. Previously spearheaded the skill development program with the best in the industry leaders like Apollo Med skills, CSPL& IIRD a keen strategist in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals with key focus on profitability by ensuring optimal utilization of resource. Good in developing relationships with key decision-makers in the corporate or government organizations to achieve company goals & objectives. I have ensured successful ramp up of Operations & Business assignments. Proficient in developing & streamlining systems & processes with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters and creating teamwork environment to enhance productivity innovatively. Excellent communication and inter- personal skills with proven abilities in customer relationship & team management.
Highlightsofexpertise
- Project management
- Data Management
- Web Management
- Infrastructure Management
- Vendor Management
- IT Policies
- E-learning
- ERP-Implementation
- Troubleshooting/Resolution
Personal Information
- Father's Name: Mr. Tara Chand
- Date of Birth: 04/07/94
Timeline
Network Engineer
The Oberoi Wildflower Hall Shimla
02.2023 - Current
MIS Head Cum IT Service & Support Engineer
Institute for Integrated Rural Development
12.2019 - 12.2022
IT Trainer– Govt. Projects
Apollo Medskills
09.2017 - 08.2019
IT Executive
CSPL
01.2017 - 09.2017
B.Tech - CSE
HPTU Hamirpur
Secondary Education - Non-Medical
HPBOSE Dharamshala
Matriculation -
HPBOSE Dharamshala
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