Pawan Kumar

Administered the Microsoft 365 enterprise suite (Exchange Online, SharePoint, OneDrive, Teams, Azure AD/Entra ID) for over 200 users, optimizing license management and enforcing security protocols such as Conditional Access, DLP, MFA, and DKIM/DMARC to secure collaboration.
Supported Sophos Endpoint Protection and Email Protection by monitoring threats, managing alerts, automating updates, and maintaining proactive cybersecurity defenses.
Created and managed Sophos IPsec tunnel and Remote Access VPNs, enabling secure connectivity for remote workers and distributed teams.
Delivered remote IT support through the Zendesk ticketing system, ConnectWise, LogMeIn, and AnyDesk for desktops and print servers, minimizing downtime, and improving user satisfaction.
Led onboarding and offboarding processes, managing user lifecycles to ensure secure and compliant access controls.
Deployed and maintained servers, endpoints, and hardware; performed OS patching, and performance monitoring to ensure high availability.
Managed IT asset inventory and procurement, optimizing allocation, and supporting budget forecasting.
Installed, configured, and maintained Matrix and ESSL biometric and face recognition systems for secure identity management, and attendance tracking.
Implemented Veeam backup and recovery processes for Active Directory and Microsoft 365, ensuring rapid restoration, and compliance.
Developed technical documentation and runbooks to standardize incident resolution, and promote team knowledge sharing.

Provided daily IT support for user issues related to printers, desktops, software, and Wi-Fi connectivity, ensuring timely resolution and user satisfaction.
Addressed and resolved guest complaints related to Wi-Fi, TV, and network performance, to maintain consistent service quality.
Monitored and managed JIO Wi-Fi and LTE network infrastructure, optimizing performance and availability across the site.
Logged all IT incidents and service requests through a ticketing system that also facilitated asset inventory management and lifecycle tracking.
Oversaw server room setup, including cabling, equipment installation, and physical access control, ensuring a secure and organized environment.
Diagnosed system and network issues by identifying root causes and implementing effective corrective actions to improve reliability.
Created and maintained documentation for installation, maintenance, and troubleshooting procedures to support team knowledge sharing.
Installed, configured, and maintained enterprise network hardware including routers, switches, firewalls, and storage devices to support business operations.