Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Languages
Websites
Accomplishments
Timeline
Generic
Surender Kumar

Surender Kumar

New Delhi

Summary

Dynamic Warehouse Operations Manager with a proven track record at Nvikk Beauty Pvt Ltd., excelling in logistics coordination and process improvement. Demonstrated leadership abilities in optimizing inventory management, achieving 98% accuracy, and enhancing customer satisfaction through effective communication and teamwork. Committed to operational excellence and fostering a collaborative work environment.

Overview

14
14
years of professional experience

Work History

Warehouse Operations Manager

Nvikk Beauty Pvt Ltd.
New Delhi
04.2025 - Current
  • Collaborated with cross-functional teams to ensure timely product delivery and high customer satisfaction.
  • Managed daily warehouse operations, optimizing space utilization and reducing waste.
  • Monitored inventory levels to prevent stockouts and overstock situations affecting operations.
  • Directed recruitment processes, building a strong team focused on operational excellence.
  • Oversaw daily management of multiple eCommerce platforms, including Mynta, Nykaa, Flipkart, Swiggy Instamart, Amazon Seller Central, Amazon Flex, Blinkit, Rk World, Tata Cliq, Meesho, and Zepto.
  • Managed eCommerce Po's appointment.
  • Coordinated transport, courier management, route cause planning, and deliveries.
  • Optimized order picking processes, resulting in faster fulfillment and enhanced customer experience.
  • Maintained accurate documentation and records to prevent processing or delivery errors.
  • Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.

Warehouse Manager

wanna party Pvt ltd.
Okhla phase - 2
12.2023 - 04.2025
  • Managed day-to-day warehouse operations through leadership of operation team leaders.
  • Maintained accurate inventory levels by conducting regular cycle counts and variance analysis.
  • Ensured optimal use of warehouse space, preventing product damage and reducing pilferage risks.
  • Monitored goods flow utilizing First-in First-out (FIFO) method for raw materials and finished goods.
  • Coordinated with purchasing department to manage incoming deliveries of raw materials.
  • Resolved customer issues related to product preparation promptly to uphold service standards.
  • Conducted performance reviews, training, and coaching for a team of 10-15 employees.
  • Oversaw end-to-end fulfillment process, including receiving, storage, picking, packing, and shipping.

Warehouse Manager

Uma Logistics and cargo private Limited
Noida
02.2023 - 12.2023
  • As a Warehouse Hub Manager is responsible for overseeing and managing all aspects of a warehouse facility, including inventory management, warehouse operations, sta supervision, safety compliance, and ensuring ecient and timely delivery of goods.
  • They also manage logistics, work with third-party vendors, and collaborate with other teams to optimize processes and maintain high operational standards.
  • Inventory Management: This includes managing stock levels, controlling inventory, and ensuring accurate records of all incoming and outgoing goods.
  • Warehouse Operations: Overseeing all aspects of the warehouse, including receiving, storage, and order fulllment.
  • Sta Supervision: Leading, training, and evaluating warehouse sta, fostering a positive work environment, and ensuring employee safety.
  • Logistics and Transportation: Coordinating with suppliers, carriers, and other external partners to ensure ecient delivery of goods.
  • Process Improvement: Developing and implementing ecient warehouse processes to optimize space utilization, workow, and overall eciency.
  • Safety and Security: Implementing and enforcing safety protocols, maintaining a safe working environment, and ensuring compliance with regulations.
  • Budget Management: Managing the warehouse budget, including expenses related to stang, equipment, and supplies.
  • Problem Solving: Addressing and resolving any operational discrepancies or issues that may arise.

Logistic Manager

woven gold Acrylic India Pvt Ltd.
New Delhi
12.2020 - 01.2023
  • Company Overview: Woven Gold has been associated with the word 'hydro massage systems' in India. Our integrated national brand spreads its network to international brands of various types of wellness products & bath products. The product range includes Bathtub, Jacuzzi, Spa, Steam, Sauna, Chiller Bath, Multi Flow Showers & its Accessories, Shower Enclosures & other items.
  • As a Logistics Manager oversees the ecient coordination and scheduling of deliveries, shipments, or services, ensuring timely and cost-eective operations.
  • They manage dispatch teams, monitor logistics, and address any issues that arise during transportation or service delivery.
  • Dispatch Management: Coordinating transportation schedules, assigning drivers, and monitoring movements.
  • Logistics Coordination: Managing inventory, optimizing routes, and ensuring timely delivery of goods or services.
  • Team leadership: Supervising and training dispatch sta, ensuring ecient operations.
  • Customer Service: Communicating with customers regarding delivery schedules and addressing any issues.
  • Problem-Solving: Identifying and resolving logistical challenges, such as delays or route changes.
  • Cost Analysis and Budgeting: Monitoring costs, optimizing routes, and ensuring budget adherence.
  • Data Management: Maintaining accurate records of inventory, orders, and delivery schedules.
  • Woven Gold has been associated with the word 'hydro massage systems' in India. Our integrated national brand spreads its network to international brands of various types of wellness products & bath products. The product range includes Bathtub, Jacuzzi, Spa, Steam, Sauna, Chiller Bath, Multi Flow Showers & its Accessories, Shower Enclosures & other items.

Area Service Manager

Gilbarco Veeder Root India Pvt Ltd.
New Delhi
08.2018 - 11.2020
  • Company Overview: Gilbarco Veeder-Root: Fuel Dispensers & C-Store Equipment. Whether it's outside, inside, underground or in the cloud, Gilbarco has the solution for your site's needs. Our systems and solutions are designed and tested to work together seamlessly to deliver the lowest cost of ownership and best integration possible. Since 1865, Gilbarco has manufactured the world's leading fueling and convenience store equipment and technology. Our products are time-tested and future-approved.
  • Overseeing Service Operations: Managing and coordinating service activities within the assigned region, ensuring timely and ecient delivery of services to customers.
  • Resource Allocation: Allocating resources and coordinating schedules to meet customer demands and ensure optimal eciency.
  • Performance Monitoring: Monitoring key performance indicators (KPIs) and providing regular reports to senior management.
  • Process Improvement: Identifying areas for improvement in service processes and implementing enhancements to drive productivity and performance.
  • Problem Solving: Troubleshooting issues, resolving customer complaints, and collaborating with other departments to streamline operations.
  • Gilbarco Veeder-Root: Fuel Dispensers & C-Store Equipment. Whether it's outside, inside, underground or in the cloud, Gilbarco has the solution for your site's needs. Our systems and solutions are designed and tested to work together seamlessly to deliver the lowest cost of ownership and best integration possible. Since 1865, Gilbarco has manufactured the world's leading fueling and convenience store equipment and technology. Our products are time-tested and future-approved.

Spare part In-charge

Midco India pvt Ltd.
New Delhi
08.2013 - 08.2018
  • Inventory Management: Maintaining accurate and up-to-date inventory records.
  • Ensuring adequate stock levels to meet demand.
  • Implementing and maintaining inventory management software.
  • Performing periodic inventory audits.
  • Ordering and receiving new parts.
  • Managing special orders and returns.
  • Spare Parts Handling and Distribution: Receiving, labeling, and storing spare parts.
  • Distributing parts to customers or coworkers based on requisitions.
  • Inspecting parts for damage or defects.
  • Identifying and addressing discrepancies in inventory.
  • Collaboration and Communication: Coordinating with maintenance and service teams to ensure part availability.
  • Communicating with suppliers to ensure timely deliveries.
  • Providing excellent customer service to internal and external customers.
  • Analyzing sales, expenses, and inventory to optimize performance.
  • Managed a high-volume spare parts inventory, ensuring 98% accuracy in stock levels and timely availability for repairs.

Customer care Executive

I Energizer
Noida
03.2011 - 07.2013
  • Working in Uninor Process.
  • Handling customer complaints.
  • Communicating via calls, email, chat etc.
  • Resolving their complaints, ensuring a positive experience, and building strong customer relationships.

Education

Master of Arts. -

Ignou University of Delhi
New Delhi
05.2018

B.A PROGRAMME -

University of Delhi
New Delhi
03.2014

12th -

Govt. Boys senior secondary school
03.2011

10th -

Govt. Boys senior secondary school
03.2008

Skills

  • Collaboration and teamwork
  • Process improvement
  • Strong work ethic
  • Leadership abilities
  • Effective communication
  • Attention to detail
  • Problem-solving skills
  • Adaptability and flexibility
  • Interpersonal relations
  • Logistics coordination
  • Inventory management

Hobbies and Interests

  • Art
  • Writing
  • Photography
  • Music

Languages

  • English
  • Hindi

Personal Information

Nationality: Indian

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • I have received a star award from management during the pandemic situation in COVID
  • I have received the best excellence work ethics emails from IOCL, BPCL, and HPCL company sales officers

Timeline

Warehouse Operations Manager

Nvikk Beauty Pvt Ltd.
04.2025 - Current

Warehouse Manager

wanna party Pvt ltd.
12.2023 - 04.2025

Warehouse Manager

Uma Logistics and cargo private Limited
02.2023 - 12.2023

Logistic Manager

woven gold Acrylic India Pvt Ltd.
12.2020 - 01.2023

Area Service Manager

Gilbarco Veeder Root India Pvt Ltd.
08.2018 - 11.2020

Spare part In-charge

Midco India pvt Ltd.
08.2013 - 08.2018

Customer care Executive

I Energizer
03.2011 - 07.2013

Master of Arts. -

Ignou University of Delhi

B.A PROGRAMME -

University of Delhi

12th -

Govt. Boys senior secondary school

10th -

Govt. Boys senior secondary school

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Surender Kumar