SURENDER KUMAR BHAGAT
Gurugram
Summary
The ideal company will be the one that takes its employees in its pride by rewarding them with responsibilities & growth opportunities Value adds for the customer Analytical skills together with a focus on stabilization and process transformation. My flexible, detailed oriented and empathetic approach makes me a great team player Process transition and knowledge transfer to colleagues Excellent analytical, interpersonal, and effective communication skills demonstrated
Overview
9
9
years of professional experience
Work History
Fraud Operation Analyst
Amica Financial Technologies Pvt
Gurugram
08.2023 - Current
- Determine existing fraud trends by analysing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Generate suspicious activity reports and risk management reports for Managers.
- Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
- Provide support to the operational and business units of the organization on fraud related matters.
- Responsible for maintaining knowledge of fraud situation in the industry.
- Contribute to the creation of fraud rules by providing analytical data to support decisions.
- My role involved collaborating with various finance teams to ensure effective fraud prevention strategies were in place.
Fraud Analyst
SBI Cards and Payment Services Pvt Ltd
01.2019 - 08.2023
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor customer and transactional records.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Given a much-expanded role within the department including as an analyst of customer credit-risk.
- Internally led a class in training of basic Microsoft Excel.
Senior Representative in Customer Service
Aurum E-Serve LLP
12.2017 - 06.2018
- Handle first level escalation from customers.
- Handle voice of customer on daily basis over the call.
Assistant Executive Customer Service
Ienergizer IT Services Pvt Ltd
04.2016 - 05.2017
Education
B.A -
Guwahati university
Skills
- Falcon and Vision Plus
- MS offices Word & Excel
- Retools
- Card One
Personal Information
- Father's Name: Shyam Sunder Bhagat
- Mother's Name: Janki Devi
- Date of Birth: 12/26/93
Languages
English, Hindi
First Language
Timeline
Fraud Operation Analyst
Amica Financial Technologies Pvt
08.2023 - Current
Fraud Analyst
SBI Cards and Payment Services Pvt Ltd
01.2019 - 08.2023
Senior Representative in Customer Service
Aurum E-Serve LLP
12.2017 - 06.2018
Assistant Executive Customer Service
Ienergizer IT Services Pvt Ltd
04.2016 - 05.2017
B.A -
Guwahati university
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