Summary
Overview
Work History
Education
Skills
Timeline
Generic

Surender Nougai

Noida

Summary

Process improvement professional equipped with wealth of relevant experience and proven ability to optimize operations. Known for strong focus on collaboration and achieving impactful results. Reliable and adaptable, with expertise in process analysis and team leadership, ensuring smooth transitions and effective outcomes.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Process Lead

Technip Energies
11.2024 - Current
  • Led root cause analysis and improvement initiatives to resolve bottlenecks and enhance operational efficiency.
  • Mapped and optimized end-to-end HR processes, delivering data-driven insights and workflow improvements.
  • Developed and maintained SOPs and performance reports to ensure compliance and process transparency.
  • Spearheaded organizational change initiatives and supported smooth transitions with minimal disruption.
  • Collaborated with senior leadership and key stakeholders, providing actionable recommendations and regular updates to align with business goals.
  • Mentored junior team members and promoted best practices to strengthen team capability.

HR Support

Pitney Bowes
02.2024 - 06.2024
  • Performed administrative tasks to support and deliver payroll, disability, and retirement services and processes.
  • Assisted in enhancing information and processes to improve quality and efficiency in service delivery.
  • Responded to internal customer inquiries via telephone, chat, email, and Jira tickets, ensuring timely and accurate support.
  • Logged all inquiries into the Remedy system and ensured accurate classification and resolution of each case.
  • Delivered first-call resolution for internal customer issues, ensuring prompt and effective support.
  • Collaborated with internal teams like Payroll and Disability to resolve issues efficiently and ensure smooth service delivery.
  • Warm transfers call to outside vendors ensuring internal customer is speaking to the appropriate person.
  • Performed warm call transfers to external vendors, ensuring internal customers were connected to the appropriate contacts.
  • Directly supported clients with day-to-day Workday transactions, ensuring accurate processing and timely assistance.

HR Process Analyst

Renault-Nissan-Mitsubishi
09.2022 - 02.2024
  • Delivered end-to-end Workday support including hiring, terminations, data updates, reporting, and lifecycle events, ensuring accuracy and adherence to SLAs.
  • Generated scheduled reports and maintained task logs while ensuring proper documentation and data integrity.
  • Created SOPs and supported cross-functional process compliance, adapting to changes and ensuring consistency in execution.
  • Acted as the first point of contact for employees, HRBPs, and clients, providing issue resolution and escalating complex cases as needed.
  • Contributed to process improvement initiatives and delivered exceptional service, fostering strong client relationships and repeat engagement.

Senior Executive

A&E Information System Private Limited (Real Estate)
08.2019 - 09.2022
  • Executed high-priority procurement projects by managing end-to-end tasks, anticipating risks, and ensuring timely delivery.
  • Processed purchase orders and vendor invoices while ensuring compliance with approval workflows and company terms.
  • Negotiated with vendors on rates, delivery, and payment terms, driving cost savings and timely procurement.
  • Resolved PO and non-PO invoice issues by coordinating with internal teams and vendors, ensuring smooth operations.
  • Maintained up-to-date knowledge of the real estate portfolio and addressed customer queries promptly and accurately.

Associate

Dataflow Group Pvt. Ltd.
01.2018 - 08.2019
  • Conducted employment verifications, including education, address, and criminal background checks, on behalf of clients and their organizations.
  • Investigated cases individually and provided timely feedback to clients based on specific requests.
  • Maintained accurate case records for future client reference and audits.
  • Skilled in quickly analyzing problems, identifying root causes, and implementing accurate, effective resolutions.
  • Collaborated regularly with team members to drive task closures and meet operational targets.
  • Translated client documents between Spanish and English, and provided language interpretation support as needed.
  • Maintained verification reports, trackers, and managed escalated discrepancies with effective coordination.
  • Ensured timely follow-up and closure of all initiated cases within defined TAT (Turnaround Time).

Education

B.A -

I.G.N.0.U

12th -

C.B.S.E. board

10th -

C.B.S.E. Board

Skills

    Proficient in Microsoft Excel and Word

    Process documentation

    Business process mapping

    Customer focus

    Collaboration

    Cross-functional coordination

    Process improvement

    Multitasking Abilities

    Teamwork and collaboration

    Project management

    Data processing

    Quality control guidelines

Timeline

Process Lead

Technip Energies
11.2024 - Current

HR Support

Pitney Bowes
02.2024 - 06.2024

HR Process Analyst

Renault-Nissan-Mitsubishi
09.2022 - 02.2024

Senior Executive

A&E Information System Private Limited (Real Estate)
08.2019 - 09.2022

Associate

Dataflow Group Pvt. Ltd.
01.2018 - 08.2019

12th -

C.B.S.E. board

B.A -

I.G.N.0.U

10th -

C.B.S.E. Board

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Surender Nougai