Surender Singh
Jind
Summary
Experienced Hub Manager with proven track record of success. Strong experience in hub and cluster management including inbound/outbound processes. Nine years core experience in process management, vendor operations (FM & LM), inventory control and proficient in controlling losses and CPS in hubs.
Overview
10
10
years of professional experience
Work History
Senior Executive ( Acting HI)
Instakart Service Pvt.Ltd. (Flipkart)
Jind,Kundli,Sonipat.
10.2018 - Current
- Communicate with hub staff on a regular basis to make them aware of priorities, targets and operational requirements.
- Set department objectives/KPIs and review and assess on-going performance of direct reports.
- Implementing operational policies and procedures.
- Implementing and overseeing security operations.
- Supervising transportation, Hub Matrix and customer services.
- Experience to handle a huge team of Approx 150 peoples in a peak season.
- Leading the 10 Team Leader & 15 sorting Executives in the Hub.
- Take Reporting daily nearby LM hubs matrix Panipat,Kaithal, Karnal,Pehowa, Gohana & Guhla.
- Experience to handle the shipments 11000 in Peak Days smoothly.
- Establish and implement Standard Operating Procedures (SOP) and parameters.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
DC Head Operation Manager
Ecom Express PVT.LTD.
Jind
05.2014 - 02.2017
- Working with Last Mile department to best manage daily team and workload
- Manage the rework activities as prioritised
- Manage Team workload distribution and structure to Ensure consistent good performance
- Performs Other duties as assigned by company
- Ensures all hourly team members work hours are updated daily in ADP
- Maintaining data properly and combining data from various sources to generate an accurate result
- Problem solve and propose solutions to current processes and systems
- Created monthly reports for senior management summarizing operational performance metrics.
- Support daily operations as a point of escalation for Outbound/Fulfillment center queries
- Monitored staff performance and addressed issues.
Education
Bachelor of Arts - BA
Kisan College Jind
Kurukshetra University KUK06-2010
Skills
- Team Management
- Communication
- Best Practices Implementation
- Leadership Skills
- Customer Service
- Multitasking
- Planing
- Problem Solving
- Active Listening
- MS Excel
Personal Information
- Gender: Male
- Nationality: Indian
Languages
- Hindi
- English
- Punjabi
Affiliations
- Self Confidence
- Readiness To Accept The Challenges.
Father Name
SH. Dhajja Ram
Marital Status
Married
Birthday
05/01/1989
Timeline
Senior Executive ( Acting HI)
Instakart Service Pvt.Ltd. (Flipkart)
10.2018 - Current
DC Head Operation Manager
Ecom Express PVT.LTD.
05.2014 - 02.2017
Bachelor of Arts - BA
Kisan College Jind
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