Surender Singh
Summary
Dynamic General Manager with over 14 years of experience in the hotel and hospitality industry, specializing in high-end establishments such as ultra-luxury cruise ships, luxury resorts, nightclubs, and restaurants. Proven track record of enhancing guest satisfaction through superior service standards and operational excellence. Currently leading Aurum Café and Sky Lounge Bar in Mohali, Punjab, with a focus on exceeding customer expectations and driving revenue growth. Skilled in team leadership, strategic planning, and service innovation.
Overview
15
15
years of professional experience
4
4
Certification
Work History
General Manager
Aurum Café & Sky Lounge Bar
Mohali
04.2024 - Current
- Designed sales and service strategies to improve revenue and retention.
- Analyzed market trends to inform business decisions and strategies.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Guided management and supervisory staff to promote smooth operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed day-to-day duties accurately and efficiently.
General Manager
Jaguars Cafe & Club
Zirakpur
11.2023 - 02.2024
General Manager (Pre-Opening Team)
The Gala Restro Bar
Rajpura
02.2023 - 11.2023
General Manager
Tamzara Kafe & Club
Chandigarh
01.2022 - 02.2023
Butler (Vip Services)
Celebrity Cruises
01.2018 - 01.2022
Restaurant Operations Manager
Mobe Elante
01.2020 - 05.2020
Butler (Vip Services)
Regent Cruises
01.2016 - 01.2018
Butler (Vip Services)
Silver Seas Cruises
01.2014 - 01.2016
Villa Butler (Vip Services)
Aman Resorts
Rajsthan
01.2010 - 01.2014
Education
One & half year diploma - Food & Beverage service
CIHM & CT
Chandigarh, India01.2009
12th -
HP School Education Board
Dharamshala, India01.2006
Skills
- Excellent managerial and supervision skills, effective communication proficiency
- Strong guest service skills
- Leadership
- Budgeting
- Menu planning
- Time management
- P&L management
- Staff training
- Inventory
- Events management
- Advertising and marketing
- Inventory control
- Customer relationship management
- Sales analysis
Certification
- Certified Butler, Royal Indian Butler Academy, Guild of Professional English Butlers
- Certified Butler, The British Butler Institute, London, UK
- Restaurant Management Trainings, On board Cruise Ships
- Diploma in Food & Beverage Service, CIHM & CT Chandigarh, 08/2008 - 06/2009
- Industrial Training, Hotel Shivalik View, Chandigarh, India, 06/2009
- Inter Departmental Training, The Aman New Delhi, New Delhi, India
- STCW Safety Training
- 12th Grade, HP School Education Board, Dharamshala, India, 06/2006
Awards
- Received employee of the month many times
- Received great comments for Butler service in famous websites and magazines (Stylist magazine of UK, TripAdvisor, and Boardingarea.com)
- Part of the organizational team for the Hollywood celebrity wedding ceremony of Ms. Katy Perry & Mr. Brand Russell at Aman-ikhas
- Recognized consistently for outstanding customer service
References
Available upon request
Hobbies and Interests
- Travelling
- Singing
Personal Stats
Nationality - Indian,
Languages - Hindi,English,
D.O.B. - 02/26/89
It And Social Media Skills
- Meta & Google Ads Expert
- MS Office Expert
Languages
Hindi
First Language
English
Advanced (C1)
C1
Hobies
- Singing
- Travelling
References
References available upon request.
Timeline
General Manager
Aurum Café & Sky Lounge Bar
04.2024 - Current
General Manager
Jaguars Cafe & Club
11.2023 - 02.2024
General Manager (Pre-Opening Team)
The Gala Restro Bar
02.2023 - 11.2023
General Manager
Tamzara Kafe & Club
01.2022 - 02.2023
Restaurant Operations Manager
Mobe Elante
01.2020 - 05.2020
Butler (Vip Services)
Celebrity Cruises
01.2018 - 01.2022
Butler (Vip Services)
Regent Cruises
01.2016 - 01.2018
Butler (Vip Services)
Silver Seas Cruises
01.2014 - 01.2016
Villa Butler (Vip Services)
Aman Resorts
01.2010 - 01.2014
One & half year diploma - Food & Beverage service
CIHM & CT
12th -
HP School Education Board
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