Surender Kumar Rangra
Mohali Punjab
Summary
With expertise in staff management and guest relations, I excelled as a Team Leader at Noor Mahal Palace Hotel, orchestrating seamless outdoor catering events. My leadership ensured exceptional service standards and client satisfaction, achieving a 95% positive feedback rate. Adept at quality assurance, I consistently deliver high-quality dining experiences through effective communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Caption
Pride caterers
MOHALI
03.2020 - Current
- A captain waiter, also known as a service captain, is a supervisory role in the food and beverage service team, responsible for overseeing the dining experience and ensuring smooth operations. They manage and train service staff, handle guest interactions, and maintain the cleanliness and organization of the dining area. Essentially, they ensure high-quality service and a positive dining experience for all guests.
Team Leader
Noor mahal Palace Hotel
Karnal
03.2014 - 03.2020
- An outdoor catering team leader is responsible for managing and coordinating all aspects of outdoor catering events, ensuring smooth operations and client satisfaction. This role requires strong leadership, organizational, and communication skills, as well as knowledge of food safety and service standards. Key responsibilities include supervising staff, managing food and beverage service, handling logistics, and maintaining a high standard of customer service.
Service
Outdoor catering
MOHALI
03.2007 - 03.2014
- Outdoor catering is the catering services given to the outside organizations. Outdoor catering is the concept developed in Hospitality sector where the hotels get support from the students of Hospitality institute in the peak period.
Education
High School Diploma -
Government Boys Senior Secondary School
Himachal Pradesh03-2006
Skills
- Staff management
- Guest relations
- Service standards
- Customer service
- Quality assurance
Timeline
Caption
Pride caterers
03.2020 - Current
Team Leader
Noor mahal Palace Hotel
03.2014 - 03.2020
Service
Outdoor catering
03.2007 - 03.2014
High School Diploma -
Government Boys Senior Secondary School
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