SURENDER PAL SINGH NAGI
Mohali
Summary
Accomplished CEO/Sole Proprietor at ESS PEE QUALITY PRODUCTS and former Quality Assurance Manager at DABUR INDIA LIMITED, I've spearheaded strategic partnerships and operational excellence, driving substantial business growth. With expertise in financial leadership and talent development, I've successfully implemented innovative quality assurance standards, enhancing product quality and customer satisfaction. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
35
35
years of professional experience
1
1
Certification
Work History
CEO /Sole Proprietor
ESS PEE QUALITY PRODUCTS
03.2011 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw divisional marketing, advertising and new product development.
- Formulated and executed strategic initiatives to improve product offerings.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Optimized team hiring, training, and performance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Quality Assurance Manager
DABUR INDIA LIMITED
08.1989 - 11.2010
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
- Created and maintained quality management systems to align with industry standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Determined quality department standards, practices, and procedures.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Established and tracked quality department goals and objectives.
- Specified quality requirements of raw materials with suppliers.
Education
Bachelor of Science - Science Education
DAV ( PG ) COLLEGE
DEHRADUN04.1988
Skills
- Financial Acumen
- Talent Development
- Mergers and Acquisitions
- Corporate Governance
- Operational Excellence
- Succession Planning
- Program Oversight
- Financial Leadership
Websites
Certification
BRCGS CERTIFIED
WATCHING REALITY SHOWS
SINGING COMPETITION
DANCING COMPETITION
Timeline
CEO /Sole Proprietor
ESS PEE QUALITY PRODUCTS
03.2011 - Current
Quality Assurance Manager
DABUR INDIA LIMITED
08.1989 - 11.2010
Bachelor of Science - Science Education
DAV ( PG ) COLLEGE
BRCGS CERTIFIED
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