SURENDER SINGH BAURA
Chandigarh
Summary
Dynamic Restaurant Manager with extensive experience at Domino's Pizza, excelling in P&L management and employee retention. Proven track record in driving sales through innovative promotions and exceptional guest relations. Skilled in inventory management and effective communication, fostering a motivated team environment that consistently delivers outstanding service.
Overview
12
12
years of professional experience
Work History
Guest Delight Manager
DOMINO'S PIZZA
06.2022 - Current
- Day-to-Day Operation Management According to Occasions and Holidays.
- P&L Management: Day-wise tracking of restaurant profitability and expenses to control.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
- Carefully interview, select, train, and supervise staff.
- Promoted a positive atmosphere and went above and beyond to guarantee that each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Ordering and tracking of food cost-effectively.
- Managing all documents for any type of audit.
- Preparing the restaurant for any audit at any time.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Senior Assistant Guest Delight Manager
DOMINO'S PIZZA
08.2020 - 06.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Defined clear targets and objectives, and communicated them to other team members.
- Scheduled staff to establish adequate coverage during peak business hours.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Optimized profits by controlling food, beverage and labor costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant Guest Delight Manager
DOMINO'S PIZZA
12.2019 - 08.2020
- Delegate tasks to restaurant staff, and supervise their performance.
- Maintain a fully stocked inventory, and order food supplies as needed.
- Manage dining and delivery orders.
- Arrange to have shifts covered (e.g., when employees take time off).
- Track daily costs and revenues.
- Do stores ready for audits and visits any time?
- Do prepare the daily report and data of the store, and share the same with another manager and team to improve.
- Conducted daily shift meetings and communicated task assignments for the day.
Associate Guest Delight Manager
DOMINO'S PIZZA
10.2018 - 12.2019
- Daily Operation Handling.
- Inventory and Ordering Management.
- Restaurant KPI and Performance Management.
- Team Hiring and Training.
- Ensure that every process is followed by the team while working at their station every time.
- Responsibility to cover all points for past audits and make them right for the next audit.
- Responsibility to check daily cash to make sure 100% integrity in the store.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Guest Delight Associate
DOMINO'S PIZZA
12.2012 - 10.2018
- Food delivery.
- Order making.
- Order taking.
- Team training.
- Quality Assurance.
- SOP Assurance.
- Team Motivation and Team Handling.
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
Education
Bachelor of Arts -
DR.RAM MANOHAR LOHIA AVADH UNIVERSIT
UP05-2015
SR. SECONDARY SCHOOL -
Uttarakhand Board
Uttarakhand06-2012
SECONDARY SCHOOL -
Uttarakhand Board
Uttarakhand06-2010
Skills
- Accounting and budgeting
- Proficient with POS systems
- Effective management techniques
- Inventory management
- Customer engagement
- Guest Relations
- Restaurant promotion management
- Talent Retention Practices
- Business Management
- P&L management
- Staff training
- Operational compliance
- Team leadership
- Performance tracking
- Problem resolution
Accomplishments
- 5 Unannounced NSF at Average Score of 94%
- 10 Team Member to Traning Ace Promoted Under My Supervision.
- 7 Traning Ace Promoted to AGDM Under my Supervision.
- 5 AGDM Promoted to SA-GDM Under my supervision.
Timeline
Guest Delight Manager
DOMINO'S PIZZA
06.2022 - Current
Senior Assistant Guest Delight Manager
DOMINO'S PIZZA
08.2020 - 06.2022
Assistant Guest Delight Manager
DOMINO'S PIZZA
12.2019 - 08.2020
Associate Guest Delight Manager
DOMINO'S PIZZA
10.2018 - 12.2019
Guest Delight Associate
DOMINO'S PIZZA
12.2012 - 10.2018
Bachelor of Arts -
DR.RAM MANOHAR LOHIA AVADH UNIVERSIT
SR. SECONDARY SCHOOL -
Uttarakhand Board
SECONDARY SCHOOL -
Uttarakhand Board
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