Surendhar Manohar
Senior Executive
Chennai
Summary
Dynamic Customer Service Executive with a proven track record at Enoah Isolution India Pvt Ltd, enhancing customer satisfaction through effective issue resolution and proactive relationship management. Skilled in customer needs assessment and payment management, I consistently deliver positive outcomes while maintaining up-to-date knowledge of industry trends.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Enoah Isolution India Pvt Ltd
12.2017 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Maintained up-to-date knowledge of product and service changes.
Customer Care Executive
Hexaware Technology
01.2015 - 2017
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Customer Care Executive
Shopping Zone India Pvt Ltd
01.2013 - 2015
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor Of Computer Applications - Computer Information Systems
DB JAIN COLLEGE
Chennai 04.2013
B.maths -
Kumararaja Muthaiya School
Chennai 04.2010
SSLC -
St Joseph's School
Chennai 04.2008
Skills
Customer relationship management
Timeline
Customer Service Executive
Enoah Isolution India Pvt Ltd
12.2017 - 03.2023
Customer Care Executive
Hexaware Technology
01.2015 - 2017
Customer Care Executive
Shopping Zone India Pvt Ltd
01.2013 - 2015
Bachelor Of Computer Applications - Computer Information Systems
DB JAIN COLLEGE
B.maths -
Kumararaja Muthaiya School
SSLC -
St Joseph's School
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