Surendra Bishnoi
Operations and Administrative Manager
Jodhpur
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
7
7
years of professional experience
Work History
Operations and Administrative Manager
Dara Engineering And Infrastructures Private Limited
06.2020 - Current
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Manage Treds, including note sheet approvals, invoice upload, and bidding.
- vehicle purchasing, from quotations to finance approvals and RTO work.
- Oversee IT procurement, helpdesk support, networking, and camera installations.
- Liaise with regulatory bodies and handle political tasks as required.
- Manage accounting, finance-related work, and procurement processes.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Service Engineer
Vivo Service Center
02.2019 - 06.2020
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Diagnosed and repaired hardware and software issues in Vivo smartphones.
- Identified and replaced damaged parts to restore phone functionality.
- Ensured high-quality service and customer satisfaction.
- Maintained accurate repair records and parts inventory.
Customer Relationship Officer
Bharti Airtel
01.2017 - 02.2019
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Streamlined communication between departments for enhanced client support and faster issue resolution.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Assisted in developing departmental goals aligned with the company''s overall objectives, leading to better performance metrics across the board.
Education
Bachelor of Arts - Arts And Entertainment Management
Indira Gandhi National Open University
Delhi 04.2001 -
Skills
Organization and Multitasking
Timeline
Operations and Administrative Manager
Dara Engineering And Infrastructures Private Limited
06.2020 - Current
Service Engineer
Vivo Service Center
02.2019 - 06.2020
Customer Relationship Officer
Bharti Airtel
01.2017 - 02.2019
Bachelor of Arts - Arts And Entertainment Management
Indira Gandhi National Open University
04.2001 -
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