Surendra Dhakal

• Manage accounting, taxation, & audit of the client business and dealing with contracts
• Registration of company, LLP, trademark, Duns, GST, & other registration of client business
• Certification, training and team management
• Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.

• Manage billing & collection, payments, receivable & payable of the firm globally
• Manage finance team to meet the deadline and manage shrinkage of working capital
• External meeting with the clients and manage financial transaction of the firm
• Client management, regular communication and manage daily task regarding day-to-day collection and payment
• Prepared monthly, quarterly and annual financial reports for management review.
• Prepare audits for partner offices as well as internal department

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Achievements: Star performer, one of the winners of IDEAHUB Fragomen- Kochi to make significant changes in business process to increase efficiency

• Handling books of accounts of companies and partnership firms and prepare financial statement
• Client management, regular communication and manage daily task regarding tax & other statutory compliances
• Assistance on internal and external audits and manage financial transaction of the firm
• ROC, Licensing, business consulting & payroll services
• Trademark and business consulting

• Manage dispute received from external sources, take ownership for the financial transactions, and detect the fraud if any; process the reverse of the incorrect payment
• Managing stakeholder's accounts, payments, receivables, and payables from clients at EU countries, Asia Pacific, and North America; take ownership for a complete data management and presentation, regular communication and follow up with clients
• Final settlement of claims received from stakeholders against flight disruptions, luggage incidents, airport incidents, etc
• Take ownership on escalation, chasers and communication from legal firm and insurance and negotiation, billing, reconciliation, and settlement for the claim
• Team management, update to clients, work quality, training, SLA and business process management

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Achievements: Excellent execution of work and quality, Advance handling of any grievances related stakeholder management, 4 times employee recognition awards

• Handling tasks related to billing, pre-sales, sales support, and account management of the corporate clients of AT&T and issue of the bill, & collection
• Calculation, recording of price, and revenue generation by motivating existing clients to use new & upcoming products
• Built strong relationships with field operations team to support business development opportunities and improve service
• Regular communication and sharing of information with accounts team regarding collection and maintenance of bills

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Achievements: Excellent in maintaining a standard of works/quality, Best Employee Recognition Award (entire line of business), Empathy, patience, confidence, seek continuous improvement