Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Surendra Dhami

Surendra Dhami

Darchula

Summary

Hospitality professional with over 8 years of experience in food and beverage service operations. Expertise in enhancing guest experiences through personalized service and efficient inventory management. Strong communication skills facilitate effective team leadership and training, ensuring compliance with hospitality standards. Proven track record in maintaining cleanliness and quality across all service areas, contributing to guest satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Butler

Reliance Jamnagar VIP Guest House
11.2023 - Current
  • Personalized Guest Service: Deliver tailored service to VIP guests, anticipating needs and preferences to enhance their stay experience.
  • Inventory Management: Conduct regular inventory checks on household items, ensuring availability and addressing discrepancies promptly.
  • Quality Assurance: Maintain high standards of cleanliness and presentation in guest areas, ensuring compliance with hygiene protocols.
  • Team Coordination: Collaborate with kitchen and housekeeping staff to ensure seamless service delivery and guest satisfaction.

Captain

Radisson Blu
Kaushambi
05.2023 - 11.2023
  • Team Leadership: Lead a team of service staff, ensuring efficient operation and adherence to service standards during busy dining hours.
  • Guest Interaction: Engage with guests to ensure satisfaction, address concerns, and manage feedback effectively to improve service.
  • Operational Oversight: Monitor food and beverage service flow, ensuring timely delivery and presentation to exceed guest expectations.
  • Training and Development: Conduct training sessions for new staff on service protocols and best practices in hospitality.

Captain/Executive/Butler

04.2017 - 03.2023
  • Standard Implementation: Develop and implement operational standards for food and beverage service, enhancing overall guest satisfaction.
  • Cleanliness Maintenance: Maintain cleanliness and organization in the dining area, contributing to a welcoming environment.
  • Assistance in Operations: Support kitchen staff during busy periods by facilitating communication and ensuring timely food service.

Steward

Silver Leaf Bistro (Multicuisine Restaurant)
06.2016 - 03.2017
  • Dining Support: Assisted in setting up tables and serving food and beverages.
  • Training Participation: Learned best practices in customer service and interaction.
  • Team Collaboration: Coordinated with kitchen and service staff for efficient operations.

Training Steward

Cama Hotel
11.2015 - 05.2016

Education

High School Diploma -

Godawari Institute of Hotel Management in Nepal
Nepal
01.2015

Skills

  • MS Office proficiency
  • Quality assurance
  • Inventory management
  • Personalized guest service
  • Service standards
  • Training development
  • Time management
  • Household management
  • Menu planning
  • Planning events
  • Team supervision
  • Fine dining service
  • Client satisfaction

Certification

  • Barista training (coffee brewing)
  • Completed FSSAI training
  • Certificate of appreciation for excellence in job management

Hobbies and Interests

  • Volleyball
  • Badminton
  • Reading

Languages

  • English
  • Hindi
  • Nepali
  • Basic Gujarati

Personal Information

  • Date of Birth: 04/21/98
  • Gender: Male
  • Nationality: Nepali
  • Marital Status: Married
  • Religion: Hindu

Timeline

Butler

Reliance Jamnagar VIP Guest House
11.2023 - Current

Captain

Radisson Blu
05.2023 - 11.2023

Captain/Executive/Butler

04.2017 - 03.2023

Steward

Silver Leaf Bistro (Multicuisine Restaurant)
06.2016 - 03.2017

Training Steward

Cama Hotel
11.2015 - 05.2016

High School Diploma -

Godawari Institute of Hotel Management in Nepal

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Surendra Dhami