Power BI
Surendra Kolli
Supply chain Manager
Paradip,Odisha
Summary
Dedicated and results driven supply chain professional with a focus on developing and implementing robust operation programs across industry. Seeking to leverage expertise with strategic plans, guiding teams, improving management systems and introducing technology in management.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Manager of Operations
Fertibon Products
10.2014 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff of 20 members and kept employees compliant with company policies and procedures.
Electrical Engineer
Fabtech Projects & Engineers Ltd, Pune-India
01.2014 - 09.2014
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Provided on-site engineering and technical services during installation and fielding processes.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
Junior Electrical Engineer
Srinivasa Engineering Services
07.2013 - 12.2013
- Operated electrical test equipment.
- Investigated customer complaints and recommended solutions.
- Collaborated with multidisciplinary teams to develop comprehensive electrical systems for diverse applications.
- Mitigated risks associated with high-voltage equipment operation through strict compliance with established safety protocols during maintenance activities.
- Retested electrical products and systems to determine effect of modifications.
- Improved methods for measurement, documentation, and work flow management.
Education
B.Tech - Electrical, Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
Kakinada, India 04.2001 -
Skills
Team Leadership
Operations Management
Problem-Solving
Customer Service
Inventory Management
Decision-Making
Supply Chain Management
Software
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Certification
PGCP in Logistics & Supply Chain Management
Timeline
PGCP in Logistics & Supply Chain Management
09-2023
PG Diploma in Energy & Environment Engineering
04-2015
Manager of Operations
Fertibon Products
10.2014 - Current
Electrical Engineer
Fabtech Projects & Engineers Ltd, Pune-India
01.2014 - 09.2014
Junior Electrical Engineer
Srinivasa Engineering Services
07.2013 - 12.2013
PG Program in Thermal Power Plant Technology
04-2013
B.Tech - Electrical, Electronics Engineering
Jawaharlal Nehru Technological University Kakinada
04.2001 -
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