Surendra Kumar RK
Operarions Regional Manager
Bengaluru
Summary
Dedicated Operation Sales Manager and effective leader who excels at using proven methods and cutting edge technology to successfully cut costs, streamline operations and increase productivity. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Service leader with business knowledge and management experience to positively impact team operations. Well- versed in healthcare industry best practices and business operations and always looking for opportunities for improvement.
Overview
13
13
years of professional experience
6
6
Languages
Work History
Regional Operations Manager
Healing Bell HealthCare
02.2023 - Current
- 10 Years of Experience in the Healthcare industry with focus on service industry and operations.
- Proven track record of successfully managing and leading teams to achieve business objectives.
- Monitor P&L (Profit and Loss) and ensure revenue targets are met.
- Drive efficiency in logistics and inventory management, especially for medical equipment and consumables
- Use data insights to improve operational efficiency and customer satisfaction.
- Build and manage partnerships with hospitals, doctors, nursing bureaus, and referral networks.
- Oversee billing, receivables, and vendor payments
- Strong knowledge of health care regulations, policies and procedures
- Excellent communication and interpersonal skill, with the ability to build and maintain relationship with key stakeholders.
- Exceptional problem solving skills, and decision making abilities with a strategic mindset
- Proficient in analysing data, identifying trends and implementing strategies to drive business growth.
- Results driven and goal oriented with the passion for driving operational efficiency and delivering high quality services.
- Monitored industry trends and competitors activities to identify opportunities for innovation and growth.
- Developed and implemented strategic plan to achieve business objectives, including revenue growth, cost management and market expansion.
- Prepared and presented comprehensive reports to senior management highlighting key performance indicators, financial results and strategic recommendations.
- Developed value added solutions and approaches by leveraging trends in customer market places and industries.
- Maintained relationship with customers and found new ones by identifying needs and offering appropriate services.
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
FOUNDER PARTNER
Elim Wellness Homecare
02.2022 - 01.2023
- Developed clear mission, vision and culture for company employees.
- Managed all aspects of product development, from design to overseeing development, quality assurance and deployment.
- Assessed new technologies and business practices, ascertaining potential impact on company's operations.
- Recruited, trained and coached staff to meet capacity requirements and expansion goals.
- Successfully grew company profits by designing and implementing innovative growth strategies.
- Wrote detailed business plans for governing company operations, marketing activities and revenue generation.
- Kept active presence within industry through regular networking, marketing and promotional activities.
- Resolved conflicts, assigned responsibilities and motivated staff, maintaining growth trajectory.
- Made high-level decisions to implement company policies and strategies. Improve procedures and grow revenue.
- Enforced adherence to legal guidelines and company policies, maintaining company's legality and business ethics.
- Directed company's marketing activities to raise awareness and attract potential clients.
- Negotiated contracts with suppliers, contractors and partners, establishing robust and reliable supply chains and product distribution networks.
- Acquired resources and aligned staff activities with company's vision to meet growth plans.
- Identified opportunities for revenue growth, implementing measures for capitalizing on market needs.
PAN INDIA COLLECTIONS HEAD
Health Vista India Pvt Ltd (Portea Medicals)
07.2015 - 02.2022
- Ensured efficient collections and recoveries through the development of procedures inline with risk policies driving continuous process improvements.
- Monitored departmental structures, business continuity and resources to achieve targets
- Led and managed collections team members through variety of motivational techniques, minimising arrears and write-offs.
- Continuously reviewed and improved policies, procedures and checklists for asset management, inspection and disposals.
- Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.
- formulated statements and reports for accountant to provide information of financial position and performance and preserve healthy cash flow.
- Managed portfolio of clients to determine payment and credit limits, reporting status of good and bad payment behaviours to management.
- Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.
- Managing attrition, shrinkage and working closely with financial managers and HR department facility managers during the course of the operations.
- Managing tenure team of employees in a busy work environment of negotiating service wise contract.
- Monitor and control the outstanding dues and take appropriate action to normalize the position within pre-determined policy rules and laid down strategies.
Customer Support Executive
IBM Daksh India Pvt Ltd
07.2012 - 06.2015
- Effectively Managed Customer Complaints, Providing smart Solutions or escalating to management
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Maintained extensive knowledge of product range to effectively answer employee and customer queries on product specifications.
- Kept customers accurate and updated information stored on CRM, for organizational, ,sales and customer care purposes.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Delivered high level of service to customers in effort to build upon future relationships.
Education
B.com - Commerce
Gitam University
Hyderabad, TGHigher Secondary - Commerce
RBANMS Evening College
Bengaluru, KAHigh School - SSLC
St. Aloysius High School
Bengaluru, KASkills
Operations Management
Education
other,other,other
Languages
6,C2,6,C2,6,C2,6,C2
Timeline
Regional Operations Manager
Healing Bell HealthCare
02.2023 - Current
FOUNDER PARTNER
Elim Wellness Homecare
02.2022 - 01.2023
PAN INDIA COLLECTIONS HEAD
Health Vista India Pvt Ltd (Portea Medicals)
07.2015 - 02.2022
Customer Support Executive
IBM Daksh India Pvt Ltd
07.2012 - 06.2015
Higher Secondary - Commerce
RBANMS Evening College
High School - SSLC
St. Aloysius High School
B.com - Commerce
Gitam University