Surendra Kumar Verma
Project Manager Testing
Greater Noida West
Summary
Having 19 years of experience in manual testing along with API testing, ETL testing and Automation testing in multiple domains. Expertise in Airline operations domain and currently working as Project Lead.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Sopra Steria Pvt. Ltd.
12.2007 - Current
- Designated as Project Lead testing and fulfilling responsibilities of Test manager.
- Test-Planning, Estimations and designing best approach direction as per Release requirements.
- Various test-progress report to Stakeholders.
- Perform reviews against test deliverables as a part of Release package.
- Customer V1 & V2 with Offshore/Onshore managers.
- Managing monthly P&L, monthly, quarterly and yearly forecasts for the project.
- Creating SoW, Conducting PoC, Project initiations and kick-offs.
- Performing Fault RCA on need basis and planning action item.
- Running various meetings engaging team to senior stakeholders for Daily, Weekly, Monthly meetings.
- Liaising with various third parties and vendors directly or indirectly connected to the tool.
- Delivering support to existing business users and investigating and resolving application errors, defects, data discrepancies and queries.
- Working with Business Analysts in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Teams.
- Time to time suggesting feasible customizations and workarounds for smooth operations.
- Coordinating Migration projects, UAT, parallel testing, and regression testing.
- Analysis and creation of formal documentation – including project plans, reports, Business processes, user guides, standard operating procedures etc. when necessary.
- Managing the daily workload of other team members, mentoring the team and ensuring each team member is optimally occupied with work.
- Supporting other IT teams to help them deploying code changes into production and preparing test environments.
- Test automation and maintenance of automation framework using UFT.
- Creating macro enabled excel utilities to save time and remove dependencies.
- Efficiently manage support tickets to investigate problems and other requests for support and determine appropriate actions.
- Resolving urgent and immediate requests by various users in a vibrant and demanding environment.
- Providing application configuration and maintenance on business facing systems for day-to-day operations.
- Providing 24x7 support and resolving high priority incidents out of office hours.
CSC India
05.2007 - 12.2007
- Company Overview: Outsourced by DSI Software Pvt. Ltd., New Delhi
- Outsourced by DSI Software Pvt. Ltd., New Delhi
Education
B. Tech. - Information Technology
Uttar Pradesh Technical University
High School and 10+2 - undefined
DAVPS
Skills
Testing
Application Support
Airline Operations
Production Support
ETL Testing
Database Testing
MSBI
SSIS
SSRS
Enterprise Data Warehousing
Oracle BI
SQL
Data Transformation
Automation Testing
UFT
Mobile App Testing
Cross-Browser Testing
BrowserStack
API Testing
SOAP
REST
SOAP UI
TestModeller
SDLC
STLC
Defect Life Cycle
Team Management
Resource Hiring
Appraisal Discussions
Onsite-Offshore Model
Cloud Fundamentals
MS Azure
AWS
Incident Management
Problem Management
Testing Tools
SoapUI
BrowserStack
UFT
AraxisMerge
WinMerge
WinSCP
Test Management Tool
JIRA
Zephyr
HP ALM
Defect Logging Tool
Bugzilla
ClearQuest
File Management Tool
Putty
Filezilla
Macro Excels
PowerShell
Certification
Microsoft Azure Fundamentals
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge & belief.
Previous Projects
- OPSMI, easyJet, UK, Worked as database tester for Business Intelligence projects at easyJet to help perform detailed data analysis and implement distribution, analytics, decision support systems, etc. The primary focus of DW/BI testing is to ensure competent and perfect database structures, ETL processes, front-end access and BI reports generation processes.
- VEGA, Virgin Atlantic Airways, UK, Worked in VEGA project an integrated system, used by the UK and US call center people and ticketing agents. Purpose of this system is to provide the relevant information to the customers, make & ticket bookings and generating reports etc.
- ISCD, Airbus, France, The project was Inter System Communication Data - Functional support. The purpose of the project is to provide functional support to the System designers of AIRBUS located in different countries i.e., France, UK, Germany, Spain. ISCD provides the Process, Tools and Method to define and manage communication data exchanged by systems.
- CSFL, Thomas Nationwide Transport (TNT), UK, Worked on CSFL (Customer Service Front Line) application, a Web Based Application to book and make sure that documents, parcels and freight are delivered safely and on-line information about the status of the consignments can be checked. The objective of this project is to provide a common IT system for all front line customer services staff in the TNT Express division.
- Multiple Projects, Virgin Media, UK, The virginmedia.com web portal is a critical tool for Virgin Media to enable customers to access content, and take advantage of Virgin Media’s products and services. Virgin Media, as a provider of broadband and other public internet services, has legal obligations to provide data to certain state agencies about customer connections provided through their network.
- OPTIX & MIDAS, National Health Services (NHS), UK, The OPTIX & MIDAS 10g were up gradation of existing OPTIX & MIDAS system of National Health Services (NHS) National Services Scotland (NSS). OPTIX & MIDAS has been running for a number of years and effectively supports PSD’s (Practitioners Service Division) payment process for opticians.
- Exceed, Norwich Union, UK, Norwich Union uses Exceed, one of the most used products in the property and casual insurance side, which provide all the functionality for insurance handling. System is divided into subsystems like UWS (Underwriting Workstations), CWS (Claims Workstations), and BCWS (Billing and Collection Workstations).
Timeline
Sopra Steria Pvt. Ltd.
12.2007 - Current
CSC India
05.2007 - 12.2007
High School and 10+2 - undefined
DAVPS
B. Tech. - Information Technology
Uttar Pradesh Technical University