Surendra Kumar Verma

Sopra Steria Pvt. Ltd.

12.2007 - Current

Designated as Project Lead testing and fulfilling responsibilities of Test manager.
Test-Planning, Estimations and designing best approach direction as per Release requirements.
Various test-progress report to Stakeholders.
Perform reviews against test deliverables as a part of Release package.
Customer V1 & V2 with Offshore/Onshore managers.
Managing monthly P&L, monthly, quarterly and yearly forecasts for the project.
Creating SoW, Conducting PoC, Project initiations and kick-offs.
Performing Fault RCA on need basis and planning action item.
Running various meetings engaging team to senior stakeholders for Daily, Weekly, Monthly meetings.
Liaising with various third parties and vendors directly or indirectly connected to the tool.
Delivering support to existing business users and investigating and resolving application errors, defects, data discrepancies and queries.
Working with Business Analysts in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Teams.
Time to time suggesting feasible customizations and workarounds for smooth operations.
Coordinating Migration projects, UAT, parallel testing, and regression testing.
Analysis and creation of formal documentation – including project plans, reports, Business processes, user guides, standard operating procedures etc. when necessary.
Managing the daily workload of other team members, mentoring the team and ensuring each team member is optimally occupied with work.
Supporting other IT teams to help them deploying code changes into production and preparing test environments.
Test automation and maintenance of automation framework using UFT.
Creating macro enabled excel utilities to save time and remove dependencies.
Efficiently manage support tickets to investigate problems and other requests for support and determine appropriate actions.
Resolving urgent and immediate requests by various users in a vibrant and demanding environment.
Providing application configuration and maintenance on business facing systems for day-to-day operations.
Providing 24x7 support and resolving high priority incidents out of office hours.