Surendra Mahato
Merchant Service(POS)
Belgharia,WB
Summary
Excellent organization, communication, and relationship-building skills. Reliable and friendly professional able to work with little oversight and collaborate in team environments. Assisting in developing program policies, guidelines, and expectations to ensure program structure. Relationship management professional with extensive experience in cultivating and maintaining client relationships. Proven ability to develop strategies that enhance client satisfaction and loyalty. Known for strong collaborative skills and adaptability in dynamic environments, excelling in communication and strategic planning.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior relationship Manager (Cluster Head)
Payswiff solution Pvt Ltd.
10.2018 - Current
- Managed end-to-end POS installation and DE-installation processes, ensuring seamless transitions and minimal disruptions for clients in West Bengal, Bihar, Jharkhand, Orrisa, Sikkim, Andaman and Nicobar, Assam, Meghalaya, Tripura, Arunachal Pradesh, Manipur, Mizoram, Nagaland.
- Orchestrated inventory management efforts, optimizing stock levels to meet demand.
- Stock management as per available stock with fse and tracking.
- Established and nurtured strong client relationships, acting as the primary point of
- Collaborated closely with cross-functional teams to streamline operations, enhance
- Conducted regular site visits to assess client satisfaction, identify areas for improvement, and provide on-the-ground support.
- Delivered comprehensive and engaging product demonstrations to new and existing
- Provided training sessions for clients to enhance their proficiency in operating POS
- Played a key role in resolving escalated customer complaints, swiftly addressing concerns and restoring customer satisfaction.
- Contributed to the on-boarding process for new team members, sharing industry insights and best practices to accelerate their integration.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
- Developed new banking relationships with business prospects.
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
Accounts, Supervisor & Cashier
Piragi Multipacking
01.2016 - 10.2018
- Responsibilities: looking after over all administrative duties such as production, stock, accounts, collocation, Delivery & transportation etc.
- Oversaw financial management of accounts and budgeting for future estimates.
- Contributed ideas to concept development, strategic planning, and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Tracked expenses with [Software] spreadsheets and reported on client budgets.
- Wrote professional business correspondence and produced reports detailing updates.
- Negotiated contracts with clients, securing favorable terms and conditions for both parties.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Reviewed individual components of marketing mix in new and unexpected ways, challenging conventions and assumptions and inspiring clients to do likewise.
Call Center Executive
Tatwa BPO
08.2014 - 12.2015
- Responsibilities: Answering the call resolved the issue & collect the complaint
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
Centre Incharge
MeritTrac Pvt.Ltd.
03.2012 - 07.2014
- Responsibilities: conducting Banking, open university online examination for students in PAN India bases.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor in Commerce -
Calcutta University
01.2021
Higher Secondary Education - undefined
W.B.C.H.S.E
01.2012
Secondary Education - undefined
W.B.B.S.E
01.2009
Skills
Familiarity with multiple operating systems including Windows and Android
Interests
Traveling, Sports, Reading Books, Listen Music, Operating the computer
Disclaimer
I hereby declare that above-mentioned particulars are true and correct to the best of my knowledge and belief.
Personal Details
- Father’s Name: Sri Gopal Chandra Mahato
- Date of Birth: 02-07-1993
- Gender: Male
Timeline
Senior relationship Manager (Cluster Head)
Payswiff solution Pvt Ltd.
10.2018 - Current
Accounts, Supervisor & Cashier
Piragi Multipacking
01.2016 - 10.2018
Call Center Executive
Tatwa BPO
08.2014 - 12.2015
Centre Incharge
MeritTrac Pvt.Ltd.
03.2012 - 07.2014
Higher Secondary Education - undefined
W.B.C.H.S.E
Secondary Education - undefined
W.B.B.S.E
Bachelor in Commerce -
Calcutta University
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