Surendra Rawat

• Support the Head of Student Recruitment in developing and delivering the recruitment strategy for Navitas Business School, aligning with target profiles for each MSc programme, and leveraging relationships with student ambassadors, alumni, faculty, and existing exchange programs.
• Organize, coordinate, and represent the Business School at various recruitment events, including information sessions, webinars, postgraduate fairs, and university visits, working closely with the College's Recruitment and Outreach team.
• Collaborate with the Head of Admissions and Candidate Experience Manager to implement effective conversion plans for each programme, focusing on enrolling high-quality candidates.
• Understand and support program ranking strategies through targeted recruitment activities.
• Develop and execute a plan to maximize awareness of Business School programmes and recruit from within the Imperial undergraduate community.
• Provide presentations to prospective students, their advisers, and relevant organizations, showcasing the strengths and benefits of Navitas Colleges and Universities.
• Gain extensive knowledge of the University and its programmes, providing accurate and timely advice to prospective students.
• Build and maintain relationships with key contacts, partners, and agents by providing promotional materials to support recruitment efforts, and collaborate closely with the Marketing team.
• Foster connections with other areas of the university, including Programme Teams, Alumni Relations, and Careers, to enhance recruitment strategies.
• Work with Senior Management to identify and develop cross-programme and region activities and opportunities, sharing best practices and insights.
• Utilize critical thinking to analyze problems, evaluate solutions, and make informed decisions.
• Demonstrate respect, friendliness, and a willingness to assist wherever needed, contributing to a positive work environment.
• Produce biweekly, monthly, and annual statistical recruitment reports for key stakeholders, using a range of analytics software and CRM systems to inform recruitment strategies.
• Analyze the effectiveness of recruitment campaigns in target markets, and continually seek process improvements to ensure efficient recruitment of high-caliber students while minimizing waste.
• Manage the budget for student recruitment activities, including raising and approving purchase orders and expenses as required.
• Deputize for colleagues and assist across student recruitment teams as directed by the Head of Student Recruitment.
• Represent the School at relevant external professional forums and events, enhancing the institution's presence and reputation.
• Undertake additional duties and responsibilities as required, aligned with the grade of the post.
• Keep skills up-to-date and develop expertise in key areas of the role through professional development and activity.
• Ensure compliance with College policies and regulations, including Health and Safety and Data Protection.
• Apply strong analytical and problem-solving skills to develop effective solutions for challenging situations, improve operations, and provide exceptional service.
• Cultivate and maintain courteous and effective working relationships.

Additional Responsibilities:

• Spearhead recruitment efforts for Navitas Colleges and Universities across multiple regions, including Australia, New Zealand, Dubai, and Singapore.
• Oversee recruitment for 11 colleges in Australia: Curtin College, Deakin College, Edith Cowan College, Eynesbury College, Griffith College, La Trobe College Australia, South Australian Institute of Business and Technology, Sydney Institute of Business and Technology, University of Canberra College, Western Sydney University International College, and Taylors College Sydney.
• Manage recruitment activities for 2 universities in Australia: La Trobe University Sydney Campus and Western Sydney University Sydney City Campus.
• Direct recruitment initiatives for 2 colleges in New Zealand: University of Waikato and University of Canterbury International College.
• Coordinate recruitment for Murdoch University Dubai Campus and Curtin University Singapore.
• Develop and implement region-specific strategies to effectively attract and enroll students in these diverse international locations, adapting to local market dynamics and educational trends.

• Recruit applicants from various international/domestic markets to one of the institutions, both at university, undergraduate and graduate levels
• Advises students about admission and program requirements for undergraduate, diploma, and graduate programs
• Make outbound calls to prospective students who have expressed an interest in attending one of the institutions
• Provide excellent customer service to potential students through consistent and effective outreach and follow-up
• Counselling and consulting students throughout enrolment process through e-mail and phone
• Managing student applications from original enquiry through to payment
• Working with prospective students, applicants, and their families to provide high quality advising on university/school admission requirements, academic programs, and school life
• Managing a company-generated CRM database of inquiries and leads, recording all conversion activity, contact details, profiles, contact history, decisions, and outcomes
• Inputting data into University's student recruitment management system
• Providing senior management with ongoing data and statistical information on student recruitment
• Monitoring progress towards recruitment targets
• Tracking prospective students from initial enquiry to their actual start date
• Contributing to the development and implementation of the University's admissions policy
• Monitoring the frequency and nature of ongoing contact with registered students for quality control purposes
• Assist with the production and sending out of relevant materials for publicity purposes, coordinating the production of external recruitment materials, including the prospectus, newsletters, flyers, and mail shots
• Updating University communications on the University's web site and other virtual media; maintaining up-to-date marketing materials for display purposes
• Producing and placing advertisements for recruitment
• Representing the University at exhibitions/recruitment fairs
• Liaising with referral agencies
• Participating in and contributing to meetings, discussions, and management systems necessary to co-ordinate the marketing work of the University
• Coordinating and running open days
• Arranging promotional events that raise the profile of the University
• Reinforcing by appearance and general conduct the aims and values of the University as a whole
• Promoting and safeguarding the welfare of the students with whom you come into contact.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Responded to customer queries, quickly assessing the customers need and problems to deliver an ideal solution
• Cultivated relationships with top accounts including Grass Valley, Belkin India, Melbourne Institute of Technology, Dolby Technology India etc
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms
• Giving presentations & demonstrations to customers on customer portal
• Managing activities to negotiating / finalization of deals for smooth execution of sales
• Collection of payment from the in house and other clients
• Resolving the Centre bad debt issues
• Core operations of a business center, vendor management, Client's account handling, payment follow up, handling client queries and complain handling
• Inventory Maintenance
• House Keeping In charge
• Service Level Agreement for Vendors
• Utilities and communications infrastructure
• Maintaining the AMC and timely renewal
• Identifying the requirement and obtaining the approvals for purchase (stationery, housekeeping materials etc.)
• Receiving materials with due inspection
• Verifying and processing the invoice
• Entire Site expenses (Telephone, Petty cash, Electricity, Fuel management)
• Collection process, ageing of payment.