Surendra Singh

• Providing Logistical solution to the business of Cross Border Trade (export & import)
• Onboarding CBT seller on DTDC for Business
• Helping sellers to do KYC, Order Booking, and managing account for continuous business
• Win enterprise Business in cut throat competitive market of export
• Understanding requirement of seller according to his volume and negotiate for rates
• Tracking competitor rate and service and guide the business in the lane of strength
• Manage Master agreement contract process from beginning to end
• Accountable for meeting budgeted sales and margins for the assigned territory/business area.
• Manage existing customers and develop new accounts within assigned territory/business area.
• Establish strong relationships with customers by building a network of contacts within their organization
• Developed and implemented strategic plans to achieve company objectives.

• Responsible for preparing Qtrly targets & planning to achieve the nos
• Managed a team of 3 BDEs to acquire & grow new merchants Jewelry categories
• Close monitoring of Merchant performance and provided required trainings on regular basis to maintain overall hygiene & sales
• Prepared and presented playbook on violations steps flagged under Jewelry Category-
• Exceeded goals through effective task prioritization and great work ethic
• Responsible for overall Hygiene Metrics & controlling Defect Rates
• Data Support to merchants- Insights, Seasonality views, Top Sold Categories, etc
• Prepared Databook for all Brand & Policy Violations & shared with Merchants thus reduced the restriction rate by more than 50% & secured GMV
• EBay Spot Award for UPC Project launch in Q3'2022 incremental GMV & Hygiene parameter
• EBay Annual Awards 2022- Acquisition Star
• Winner of Monthly Incentive Program twice in Q4'19 for Incremental Target Nos
• Achieved
• Managed Merchant won 2022 Top Seller Award Uwajh

eBay- Health & Beauty Category

· Responsible for managing & growing Strategic Merchants Portfolio QoQ (GMV>USD 3.5MN)

· Preparing Qtrly JBP, set Qtrly GMV Targets & mapping activities for achieving thesame

· Planning & Execution of strategic projects- Quarterly Event Planning based on Retail Calendar, Forward Deployment Selection, Deals Promotion, etc.

· Responsible for Supply Build-Up in Core & Focus leaf’s across sites along with Top Brand penetration based on velocity

· Analytical Support & Data Insights:

1) Marketplace Based - Suggesting & providing insights on Trending Categories, Seasonality Trends, Fast moving Brands-Items-ASP Brackets, Geo Demands Analysis, etc.

2) Seller Based - Stock Volatility, Junk Supply with No IVs, Top Trending Keywords, QoQ ASP Analysis, Claim Rates Analyses.

· Responsible for Seller Health Metrics & maintaining all hygiene parameters in good standard.

· Promotional Planning & Execution- Planning Merchant level promotional activities and ensuring P&L at customer level is maintained.

· Supply Hygiene- Responsible for improving supply hygiene by checking multiple tick boxes required for Item Page Visibility

· Coordination with IN & GL Stakeholders - Trust & Policy, Product, Analytics, Tech & others to resolve operational issues of merchants.

• Managed & Onboarded Top Merchants & Exporters under Fine Jewelry Segment from Seepz(Mumbai) & Surat
• Initiated Supply of Yellow Gold Bracelets & Chains based on GL Demand on US Sites
• Initiated Free Returns Project(Part Of Hygiene Metrics) with Fine Jewelry merchants
• Shared Jewelry trends & designs pattern through scrapping competitor sites
• Acquire seller & retailers which have potential to do business in international market
• Building & maintaining healthy business relations with clients, maximizing customer satisfaction by meeting service & delivery norms
• Handling the accounts of acquired seller and responsible to generate the maximum GMV
• Understanding the demand of global market and launch new products

• Own and manage the portfolio of vendors and help them become self-reliant through basic training
• Provide training to the vendors and enable their listing on 39 different websites of eBay
• Helping seller to understand business environment and opportunities in cross-border trade
• Helping Clientele in Cross border shipment, Logistical support, custom formalities

• Company Overview: Om Logistic - Delhi
• Identifying the prospective client for record and logistical services
• Formation of Rates, bidding and tendering the proposal for the acquisition of contracts and client
• Pitching the product as per customer demographic attributes
• Responsible for client relationship and post sales services
• Handling the operation team for the customized services for client and delivery of services
• Coordination with warehouse Incharge and operation team
• Preparation of checklist for the warehouses in terms of space, security, fire safety, excess control etc
• Om Logistic - Delhi

• Team Management, team handling, team coordination
• Tracking the lead and fixing the appointment as per the customer availability
• Meeting with HNI customer
• Maintaining Daily sales report
• Responsible for maintaining the post sales relationship