Surendra Singh
Beawar,RJ
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Highly skilled professional with extensive knowledge of basic computer and internet operations, MS Office, Excel, and SAP. Demonstrates exceptional multitasking abilities, adaptability, and analytical skills. Known for strong ethics and effective teamwork, with a proven track record of streamlining project workflows for increased efficiency. Career goal includes leveraging these competencies to drive organisational success and innovation.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Front Office Manager
The MarutiNandan Groups Hotel & Restro
02.2025 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Department manager
Reliance retail limited
09.2021 - 10.2025
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Housekeeping GSA
Hotel Le MERIDIEN By Marriott
06.2019 - 07.2021
Trainee
Hotel Le MERIDIEN By Marriott
01.2019 - 05.2019
Front office Assistant
Hotel swaroop vilas
07.2016 - 12.2018
F&B Attendant
Hotel swaroop vilas
04.2015 - 06.2016
Education
BHM -
IHM Udaipur Affiliated By MLSU
01-2020
12th - PCM
RBSE Ajmer
01-2015
10th -
RBSE Ajmer
01-2013
RS-CIT -
VMOU Kota
01.2014
Skills
Sales Knowledge of basic computer & internet Knowledge of MS Office Multitasking Adaptability
1)Team Management ; 2) adaptive communication; 3) flexible thinking; 4) perspective seeking, taking, and coordinating; 5) strategic disruption skills; and 6) resilient self-awareness
Customer service,Relationship building
Administrative skills,Guest relations
Complaint handling,Staff management
Customer relationsInventory control
Achievements Awards
- Awarded Best employee in HK department at Hotel Le MERIDIEN By Marriott Jaipur.
- Awarded Best employee in Banquet at Hotel Le MERIDIEN By Marriott Jaipur.
Timeline
Front Office Manager
The MarutiNandan Groups Hotel & Restro
02.2025 - Current
Department manager
Reliance retail limited
09.2021 - 10.2025
Housekeeping GSA
Hotel Le MERIDIEN By Marriott
06.2019 - 07.2021
Trainee
Hotel Le MERIDIEN By Marriott
01.2019 - 05.2019
Front office Assistant
Hotel swaroop vilas
07.2016 - 12.2018
F&B Attendant
Hotel swaroop vilas
04.2015 - 06.2016
BHM -
IHM Udaipur Affiliated By MLSU
12th - PCM
RBSE Ajmer
10th -
RBSE Ajmer
RS-CIT -
VMOU Kota