Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Languages
Disclaimer
Activities
Personal Information
Languages
Timeline
Hi, I’m

SURENDRA SINGH THAKUR

Bhopal

Summary

Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.

Driven Territory Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning, and operational problem-solving expertise.

Results-oriented territory manager with substantial industry experience. Recognized for developing territory plans and strategies resulting in several% sales increase. Achievement-oriented individual talented at revamping operational procedures to drive profits.

Veteran professional offering several years of sales and customer care experience. Decisive team leader and business manager with excellent attention to detail. Persuasive leader possessing articulate communication style to successfully convince customers and achieve sales goals.

Results-driven Territory Manager known for outstanding productivity and efficiency in task completion. Possess key skills in strategic planning, sales team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring goals are surpassed through effective teamwork and client engagement.

Seasoned Territory Manager with proven sales and leadership skills. Brings relevant experience in developing strategic market plans, managing customer relationships, and leading high-performing sales teams. Known for problem-solving abilities and commitment to achieving territory objectives. Previous roles have shown significant growth in client base and revenue generation through effective relationship building and negotiation techniques.

Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

13
years of professional experience

Work History

Mahindra Home Finance

Territory Manager
12.2024 - Current

Job overview

  • Handling Bhopal Vidisha Hoshangabad Pipariya Sehore Branch with Collection Team.
  • Managed territory sales strategies to increase market penetration and customer satisfaction.
  • Developed relationships with key clients to foster loyalty and trust within the community.
  • Oversaw compliance with company policies and industry regulations for operational integrity.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Resolved customer complaints promptly and professionally.

Indusind Bank

Branch Manager
05.2024 - 11.2024

Job overview

  • Led daily branch operations and ensured compliance with banking regulations.
  • Managed staff performance and conducted regular training sessions for team development.
  • Oversaw customer service initiatives to enhance client satisfaction and retention.
  • Established strong relationships with local businesses to foster community engagement.
  • Managed staff scheduling, hiring and training processes.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

AU Small Finance Bank

Branch Operations & Service Manager
05.2023 - 04.2024

Job overview

  • Managed service operations to enhance customer satisfaction and loyalty.
  • Led team meetings to align objectives and improve service delivery.
  • Developed training programs to enhance staff skills and knowledge.
  • Collaborated with departments to resolve customer inquiries promptly.
  • Oversaw daily activities of service staff to maintain high standards of performance.
  • Resolved customer complaints in a timely manner.
  • Reviewed inventory levels and ordered supplies to keep products in stock.

Jana Small Finance Bank

Branch Operation Manager
01.2017 - 05.2023

Job overview

  • Responsible for overseeing the day-to-day operations and collection of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
  • Handling 12000 clients portfolio of Rs.30 cr with sales and collection team.
  • Allocating jobs and workloads to individual staff members based on their ability.
  • Responsible for daily MIS and collection reporting to the superiors.
  • Implementing new initiatives and making sure all staff understand them.
  • Giving prompt and accurate information on individual staff member performance.
  • Making sure all tasks given to staff are done on time and to the required standard.
  • Ensuring a clean, safe and friendly working environment for all team members.
  • Ensuring that there is a certain level is slack in the system to cover busy periods.
  • Managing any staff sickness levels and organizing the necessary cover.
  • Making sure that Health & Safety rules are strictly followed by all team members.
  • Establishing team and staff targets as a reflection of the company's objectives.
  • Providing accurate information to senior managers on key issues.
  • Responsible for loan appraisals & recovery.
  • Organizing legal issues related to customers for loan repayment & disbursements.
  • Recruitment of required staff.
  • Having a keen knowledge of KYC.
  • Responsible for audit, compliances, hygiene processes laid by the organization.

Accenture PVT LTD

Analyst
01.2015 - 01.2017

Job overview

  • Analyzed data trends to support strategic decision-making processes.
  • Conducted market research to identify growth opportunities and risks.
  • Managed project timelines and deliverables to ensure alignment with client expectations.
  • Assisted in developing strategic frameworks for business improvement initiatives.
  • Identified opportunities for process improvements across the organization.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Worked closely with human resources to support employee management and organizational planning.

Jana Lakshmi Financial Services Limited

Branch In Charge
01.2014 - 01.2015

Job overview

  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

V.H.C

Sales Executive
01.2013 - 01.2014

Job overview

  • Developed and maintained strong customer relationships in a competitive market.
  • Conducted market research to identify new sales opportunities and trends.
  • Collaborated with cross-functional teams to enhance product offerings and services.
  • Delivered compelling presentations to potential clients and stakeholders.
  • Utilized CRM systems to track customer interactions and sales progress.
  • Sourced new sales opportunities through inbound lead follow-up.

Education

RKDF COLLAGE
Bhopal

MBA

University Overview

GPA: 70%

DR. H.S.GAUR UTD
Sagar

B.C.A

University Overview

GPA: 67%

Skills

  • Exceptional communication skills
  • Adoptability
  • Quick learner
  • Team building
  • Strong client relation
  • MS Windows proficient
  • Negotiation Skills
  • Team Management
  • Presentation skills
  • Time Management
  • Territory management
  • Sales strategy

Accomplishments

  • Got Excellent Rating Year for Disbursement within TAT.
  • Motivated staff for collection & business after Demonetization.

Roles And Responsibilities

  • Overseeing the day-to-day operations and collection of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
  • Handling 12000 clients portfolio of Rs.30 cr with sales and collection team.
  • Allocating jobs and workloads to individual staff members based on their ability.
  • Responsible for daily MIS and collection reporting to the superiors.
  • Implementing new initiatives and making sure all staff understand them.
  • Giving prompt and accurate information on individual staff member performance.
  • Making sure all tasks given to staff are done on time and to the required standard.
  • Ensuring a clean, safe and friendly working environment for all team members.
  • Ensuring that there is a certain level of slack in the system to cover busy periods.
  • Managing any staff sickness levels and organizing the necessary cover.
  • Making sure that Health & Safety rules are strictly followed by all team members.
  • Establishing team and staff targets as a reflection of the company's objectives.
  • Providing accurate information to senior managers on key issues.
  • Responsible for loan appraisals & recovery.
  • Organizing legal issues related to customers for loan repayment & disbursements.
  • Recruitment of required staff.
  • Having a keen knowledge of KYC.
  • Responsible for audit, compliances, hygiene processes laid by the organization.

Languages

  • English
  • Hindi

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Activities

  • Interested in sports: used to play Cricket
  • Love to travel long distance & watch movies

Personal Information

  • Father's Name: Mr. Nirbhay Singh Thakur
  • Date of Birth: 05/27/87
  • Nationality: Indian
  • Marital Status: Married

Languages

Hindi
First Language
English
Intermediate
B1

Timeline

Territory Manager

Mahindra Home Finance
12.2024 - Current

Branch Manager

Indusind Bank
05.2024 - 11.2024

Branch Operations & Service Manager

AU Small Finance Bank
05.2023 - 04.2024

Branch Operation Manager

Jana Small Finance Bank
01.2017 - 05.2023

Analyst

Accenture PVT LTD
01.2015 - 01.2017

Branch In Charge

Jana Lakshmi Financial Services Limited
01.2014 - 01.2015

Sales Executive

V.H.C
01.2013 - 01.2014

RKDF COLLAGE

MBA
01/2013

DR. H.S.GAUR UTD

B.C.A
01/2009
SURENDRA SINGH THAKUR