Surendra Tiwari
Datia
Summary
Dynamic Hub Operations Manager with a proven track record at Delhivery LTD, driving a 30% increase in logistics performance through strategic planning and process optimization. Skilled in Lean management and team leadership, I excel in fostering continuous improvement and delivering operational excellence.
Overview
12
12
years of professional experience
Work History
Hub Operations Manager
Delhivery LTD
Gwalior
12.2025 - Current
- Managed daily operations of logistics and distribution centers.
- Implemented process improvements to enhance operational efficiency.
- Created reports to track progress towards meeting operational goals and objectives.
- Implemented cost-saving measures through process optimization initiatives.
Fleet Operation Manager
Zomato LTD
Gwalior
09.2024 - 12.2026
- Formulated effective improvement plans by monitoring staff performance.
- Delivered training programs to enhance skills and performance.
- Fostered culture of personal responsibility and continuous improvement.
- Drove growth through proactive, results-oriented business strategies.
Hub Manager (Operations)
Delhivery Limited
Sagar
11.2021 - 09.2024
- Developed a strategic logistics plan that improved delivery efficiency by 25% and cut costs by 10%.
- Analyzed logistics data to inform decision-making, resulting in a 30% increase in logistics performance metrics.
- Orchestrated a department-wide process optimization initiative using Lean Six Sigma methodologies, leading to a 30% reduction in waste and a 20% increase in productivity.
- Ensures entire shift operations management with 100% adherence to SOPs. Handling the complete Hub/PC operations for the defined shift; Increase in productivity by reducing unwanted rented assets and extra manpower.
- Imparting SOP training & formulating new SOPs for load handling, sorting, stacking of loads as well other organisational policies.
- Customer experiences to be always maintained by providing good services. Performing a range of analytical & administrative duties including collation, analysis & distribution of confidential operational information plus creating & updating computerized and manual records.
Branch Incharge
Delex Cargo India Pvt Ltd
11.2019 - 11.2021
- Manages staff by supporting with recruiting, selecting, and training employees, maintaining a safe, secure, and legal work environment; developing personal growth opportunities by ensuring all your team members have an active Personal Development Plan (PDP).
- The key point of contact for the Warehouse Manager and other department heads and assist in troubleshooting and problem solving through to fruition.
- Lead operational running of the branch, prioritising under-performing areas and suggesting/managing adjustments through to fruition.
- Regular analysis and review of Crucial KPI's for the business and proposal of improvements to develop strategies and objectives to maximise customer service, productivity, growth, planning and cost control for the Branch.
Team Lead
Delhivery Limited
01.2017 - 11.2019
- Led a team of 75 logistics staff, achieving a 98% order accuracy rate through continuous training and process improvements.
- Coordinated daily shipment schedules, achieving a 98% on-time delivery rate.
- Inventory accuracy, and adherence to safety protocols.
- Implemented process improvements that resulted in a 34% increase in on-time delivery rates.
- Developed and implemented a new inventory management system leading to a 20% decrease in inventory carrying costs.
- Spearheaded the successful implementation of a new Operation SOP's, resulting in improved workflow and data tracking.
- Coached and mentored team members, fostering a culture of continuous improvement and teamwork.
Associate Operations
SPOTON Logistics Pvt Ltd.
01.2015 - 01.2017
- Develop and maintain operational reports and dashboards to support decision-making.
- Collaborate with cross-functional teams to drive operational improvements and ensure alignment with business goals.
- Track and analyze operational performance metrics and develop recommendations for process improvement.
Education
Bachelor of Computer Application -
GICTS
Gwalior01.2024
Higher Secondary school -
MPBSE
01.2021
High school -
MPBSE
01.2019
Skills
- Operations research and optimization
- Lean management and kaizen
- Vendor and inventory management
- Demand planning and forecasting
- Continuous improvement strategies
- Warehousing and distribution
- Data trend analysis
- Workflow optimization
- Performance measurement
- Inefficiency identification
- Solution implementation
- Performance tracking
- Communication skills
- Interpersonal skills
- OSHA compliance and hazardous materials handling
- DOT regulations and import/export law
- Team leadership
- Problem solving
- Leadership skills
- Operational support
- Process optimization
- Logistics management
- Strategic planning
- Decision making
- Performance evaluation
- Workforce planning
- Warehouse management
Languages
- English
- Hindi
Hobbies and interests
- Reading & Research
- Music Appreciation / Playing Instruments
- Fitness / Sports
Disclaimer
I hereby declare that the information provided in this CV is true and accurate to the best of my knowledge.
Timeline
Hub Operations Manager
Delhivery LTD
12.2025 - Current
Fleet Operation Manager
Zomato LTD
09.2024 - 12.2026
Hub Manager (Operations)
Delhivery Limited
11.2021 - 09.2024
Branch Incharge
Delex Cargo India Pvt Ltd
11.2019 - 11.2021
Team Lead
Delhivery Limited
01.2017 - 11.2019
Associate Operations
SPOTON Logistics Pvt Ltd.
01.2015 - 01.2017
Bachelor of Computer Application -
GICTS
Higher Secondary school -
MPBSE
High school -
MPBSE