Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Surendra Vundavalli

Surendra Vundavalli

Hyderabad

Summary

Skilled Production Support Analyst with broad background in managing and resolving complex production issues. Strong ability to maintain system reliability, improve service level agreement compliance, and drive process improvements. Demonstrate high levels of technical troubleshooting acumen, system administration knowledge, and strong project management skills. Previous roles have resulted in improved operational efficiency and reduced downtime.

Overview

6
6
years of professional experience

Work History

Production Support Analyst

NTT Data Services
Hyderabad
09.2024 - Current
  • Responsible for monitoring and responding to new tickets submitted through the ServiceNow tool.
  • Provided technical support to production systems, including troubleshooting and resolving issues.
  • Created and maintained system documentation for production applications.
  • Monitoring the microservices and their pods in Red Hat OpenShift.
  • Monitoring the messaging queues using AMQ message broker with Grafana.
  • Monitoring the application servers and restarting using OpsConsole.
  • 24/7 on-call support for Production.

Support Analyst

NTT Data Services
Hyderabad
06.2022 - 09.2024
  • Responsible for monitoring and responding to open tickets submitted through the Service Now tool
  • Experience with Oracle Health Insurance suite and Claims Adjudication and Pricing
  • Monitoring the jobs with AutoSys tool and monitoring services with Application performance management tool
  • Escalates complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
  • Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
  • Providing 24/7 on-call support for production
  • Extensively worked as L2 and L3 production support engineer
  • Point32Health

Application Support Analyst

Tata Consultancy Services Ltd.
Hyderabad
09.2018 - Current
  • Responsible for monitoring and responding to open tickets submitted through an incident management system
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section
  • Prioritize and handle service requests and incidents
  • Progress issues and provide relevant information for troubleshooting
  • Responsible for improving and documenting the technical processes around application support
  • Experience in Amdocs Fixed Line Cramer OSS Suite 8.0 tool
  • Develop scripts works with team to automate repeatable manual tasks, Responsible for troubleshooting and resolving application issues
  • Vodafone UK Fixed Line

Education

Gayatri Vidhya Parishad College of Engineering
Visakhapatnam
08-2018

Bachelor of Science -

SSN College of Degree & PG
Ongole
03-2015

Intermediate -

Govt. Junior College
03-2012

SSC -

Govt. High School
04-2009

Skills

  • Java
  • PL SQL
  • L2 and L3 support
  • OpenShift
  • Grafana
  • Rest API
  • Application support
  • Production support
  • Linux
  • Troubleshooting
  • AutoSys
  • Maintenance

Accomplishments

  • Service & Commitment Award-2019 for delivering the best to customers
  • Best Team Award -2020 for doing exceptionally well as a team
  • Star of The Quarter - 2021 For exceptional performance.

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

Production Support Analyst

NTT Data Services
09.2024 - Current

Support Analyst

NTT Data Services
06.2022 - 09.2024

Application Support Analyst

Tata Consultancy Services Ltd.
09.2018 - Current

Gayatri Vidhya Parishad College of Engineering

Bachelor of Science -

SSN College of Degree & PG

Intermediate -

Govt. Junior College

SSC -

Govt. High School

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Surendra Vundavalli