Surendra Babu K

• Managed order processing, delivery, and invoicing using SAP ERP (Order to Cash) process.
• Prepared transport documents for both national and international shipments by road and sea using SAP EXIM product
• Handled export and customs documentation, ensuring compliance with regulations using SAP EXIM product.
• Recorded and processed complaints and returns using SAP CRM Service

• Overall functional concept of SAP CRM Sales: Sales Cycle, Quotation Management and Order Management.
• Overall functional concept of SAP CRM Marketing: Campaign Management, Customer Segmentation, Lead
  Management and Loyalty Management.
• Overall functional concept of SAP CRM Service: Installed base management, Service Agreement, Service
  Contracts, Case Management.
• Base Customization: CRM basic data & Customizing setting for these objects: Business partner, Text
  Management, date profile, Action profile and Status profile.
• Middleware: BDOCS, Queues, data exchange between ERP back end and SAP CRM, Monitoring of the data
  exchange, knowledge of sites, publications, and subscriptions.

• Configured Business Partner. Maintained Number Ranges. Customized Groupings and Maintained Number
  Ranges. Configured Business Partners Roles. Customized Field Attributes Per BP Role.
• Configured Status Profile for User Status, Maintained Academic Titles, Maintained Name Affixes and Prefixes.
  Customized Name Formatting Rules and Marital Status.
• Configured Product Master. Customized Set Types and Attributes. Assigned Attributes to Set Types. Maintained
  Category and Hierarchy. Customized Number Ranges and Maintained Product.
• Worked with the GDPR Project to develop and deliver data privacy/protection act. and implemented SAP
  Information Life Cycle Implementation (SAP ILM) tool for data cleansing and archiving based on standard rules
  and policies provided by SAP.

Project 1: Caterpillar – WesTrac – Green Field Implementation project

• Worked as SAP CRM, SAP SD Functional consultant involved in full cycle implementation of sales and service
  parts & equipment.
• Experienced in Configuration handling of Pricing Condition Table Creations, Condition type creations, Pricing
  procedure change, Output Tax Code Creation based on the functionality requirement.
• Responsible for preparing Business functional documentations to fulfill stakeholder and business requirements.
  Excelled in Enterprise Architecture of complete customer sales cycle management including Order to Cash,
  Consignment Sales, Sales, and return including HP quality center tool for testing all objects.

Project 2: ASML

• Customer and end user requirements from Sales to Service (B2C) for Equipment and parts.
• Resposnible for handling contract management in SAP Customer Service including Parts and Labour
  Confirmation including CATS