Manage Engine Service Desk
Surendran A
System Engineer
CHENNAI
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. To seek and maintain full-time position that offers professional challenges utilizing my knowledge and skills to provide best support to the clients at workplace.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
System Engineer
India Yamaha Motors
CHENNAI
03.2018 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Desktop Support Engineer
HDFC ERGO General
CHENNAI
05.2016 - 03.2018
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented and updated known fixes in knowledge base for future reference.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sengunthar Engineering College
Tiruchengode 08.2010 - 04.2014
Skills
Technical Analysis
Software
HRIS
Manage Engine Desktop Central
MS Office suite
Remote Utilities
Snow Agent
Certification
System Engineer Trainee
Timeline
System Engineer
India Yamaha Motors
03.2018 - Current
Desktop Support Engineer
HDFC ERGO General
05.2016 - 03.2018
System Engineer Trainee
04-2016
System Engineer Trainee
02-2015
Bachelor of Engineering - Electronics And Communications Engineering
Sengunthar Engineering College
08.2010 - 04.2014
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