Manage Engine Service Desk
Surendran A
System Engineer
CHENNAI
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. To seek and maintain full-time position that offers professional challenges utilizing my knowledge and skills to provide best support to the clients at workplace.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
System Engineer
India Yamaha Motors
CHENNAI
03.2018 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Desktop Support Engineer
HDFC ERGO General
CHENNAI
05.2016 - 03.2018
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented and updated known fixes in knowledge base for future reference.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sengunthar Engineering College
Tiruchengode 08.2010 - 04.2014
Skills
Technical Analysis
Hardware and software installation
Technical Support
IT Management
LAN/WAN
Troubleshooting
System Engineering
Desktop support
Ticket support system management
User credential management
Software
HRIS
Manage Engine Desktop Central
MS Office suite
Remote Utilities
Snow Agent
Certification
System Engineer Trainee
Timeline
System Engineer
India Yamaha Motors
03.2018 - Current
Desktop Support Engineer
HDFC ERGO General
05.2016 - 03.2018
System Engineer Trainee
04-2016
System Engineer Trainee
02-2015
Bachelor of Engineering - Electronics And Communications Engineering
Sengunthar Engineering College
08.2010 - 04.2014