Surendran M
Chennai
Summary
Dynamic Import Sales Executive with proven expertise in customer relationship management, client acquisition, and international shipping negotiations. Recognized for securing long-term clients and delivering competitive pricing solutions in global logistics. Highly motivated, with a strong work ethic, adaptability, and exceptional interpersonal skills. Quick to master new processes, and effective at working independently to achieve business growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Import Air and ocean pricing
Air 7 seas Transport Logistics
Chennai
01.2024 - Current
- Prospected and secured new U.S.-based clients for international services, including air and ocean.
- Managed the sales pipeline using CRM tools to track progress and follow-ups.
- Presented and negotiated pricing for services, including FCL/LCL, air freight, customs brokerage, warehousing, and last-mile delivery.
- Conducted regular business reviews with clients to optimize shipping strategies, reduce costs, and identify upselling opportunities.
- Managed end-to-end air and ocean freight pricing for Asia and Transpacific trade lanes.
Import Senior Lead Operations Executive
Air 7 seas Transport Logistics
Chennai
07.2021 - 12.2023
- Managed customer accounts using CRM software and maintained accurate records.
- Collaborated with team members to improve service delivery processes.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Used internal systems, Cargo EZ, to track shipments and manage customer service cases efficiently.
- Trained in handling specialized cargo categories (e.g., auto parts, electronics, perishable goods) that are subject to additional duties or special handling.
Education
MBA - Logistics And Shipping Management
Vels University
Chennai, Tamilnadu05-2021
Bachelor of Engineering - Mechanical Engineering
Vels University
Chennai, Tamilnadu05-2019
Skills
- Customer relationship management
- Sales pipeline management
- Market research
- Pricing negotiation
- Problem solving
- Effective communication
- Time management
- Air and ocean freight pricing
- Carrier and NVOCC negotiations
- RFQ, tender management
- Freight forwarding and documentation
- Cost optimization and margin control
- Trade lane profitability analysis
- Customer quotation & rate management
- Logistics compliance and Incoterms
Affiliations
- Selected and participated in the state-level Kho-Kho meet, demonstrating teamwork, endurance, and competitive spirit
- Event coordinator at the Annual Logistics Case Competition at Vels University
Accomplishments
- Best operations executive for consecutive years 2022–2023
- Successfully managed end-to-end logistics for imports, ensuring compliance with customs regulations
- Successfully coordinated over 400 international shipments
- Established a strong relationship with key clients, leading to repeat business
Timeline
Import Air and ocean pricing
Air 7 seas Transport Logistics
01.2024 - Current
Import Senior Lead Operations Executive
Air 7 seas Transport Logistics
07.2021 - 12.2023
MBA - Logistics And Shipping Management
Vels University
Bachelor of Engineering - Mechanical Engineering
Vels University
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