Surendranath Selvaraj
Technical Account Manager | Service Delivery Manager | Infrastructure Operations Leader
Bengaluru
Summary
Results-driven IT Infrastructure and Service Delivery leader with 20+ years of experience across enterprise servers, storage, networking, virtualization, customer success, and technical account management. Proven track record leading teams of 30+ engineers, managing global customer engagements, driving service excellence, escalation management, operational governance, and continuous improvement initiatives across EMEA regions. Expert in HPE infrastructure technologies, ITIL service management, stakeholder engagement, quality programs, and large-scale enterprise support operations.
Overview
19
19
years of professional experience
9
9
Certification
Work History
Technical Account Manager
Hewlett Packard Enterprise
2026.02 - Current
- Own strategic customer relationships, service governance, proactive support programs, technical escalations, and infrastructure lifecycle planning for enterprise customers.
Team Lead – UKIMESA Region
Hewlett Packard Enterprise
2017.07 - 2026.01
- Led compute and storage delivery operations supporting multiple countries across UKI, Ireland, NWE, and EMEA.
- Managed complex escalations, customer recovery plans, and executive stakeholder communications.
- Drove operational KPIs, backlog management, delivery assurance, and service quality metrics.
- Provided end-to-end ownership for critical customer issues and business-impacting escalations.
- Led Monthly Business Reviews (MBRs), governance meetings, and service improvement initiatives.
- Championed automation, training, and knowledge-transfer programs for support engineers.
Technical Consultant II – Storage, Server & Network
Hewlett Packard Enterprise
2011.01 - 2017.06
- Provided advanced support for HPE 3PAR, EVA, MSA, StoreOnce, StoreEasy, SAN, tape libraries, and server platforms.
- Performed root-cause analysis using HPS, AHS, ADU, IML, Insight Diagnostics, VMware, Linux, and storage logs.
- Supported Windows, Linux, and VMware environments for enterprise customers.
- Executed firmware, driver, and infrastructure health assessments.
Technical Solutions Representative II
Hewlett Packard Enterprise
2007.01 - 2011.01
- Provided advanced support for HP workstations, desktops, laptops, and thin clients while managing escalations, deployments, and training.
Education
Bachelor of Engineering - Electronics & Communication
VTU
Pre University College - PCMB
RBANM's PU College
Bangalore, KarnatakaHigh School -
Colonel Hill English High School
Bangalore, KarnatakaSkills
- Service Delivery Management
- Technical Account Management
- Customer Success
- Team Leadership & Coaching
- Escalation Management
- IT Operations
- Incident Management
- Problem Management
- Change Management
- Stakeholder Management
- Project Management
- Program Management
- ITIL Service Management
- Process Improvement
- Audit & Compliance
- Infrastructure Lifecycle Management
- Servers
- HPE ProLiant
- BladeSystem
- Apollo
- EdgeLine
- Synergy
- HPE 3PAR
- Alletra
- EVA
- MSA
- StoreOnce
- StoreEasy
- Tape Libraries
- Brocade SAN Switches
- Virtual Connect
- VMware ESXi
- Windows Server
- Linux
- Firmware Analysis
- Log Analysis
- Diagnostics
- Microsoft Office
Certification
- ITIL 4 Foundation
- Certified ScrumMaster (2024)
- PMI Certification (2024)
- CompTIA Server+
- HP ProLiant Server Implementation Certification
- HP SIM & Insight Control Certification
- Windows & Linux Server Systems Certification
Accomplishments
- Led and mentored teams of 30+ technical professionals across compute, storage, and infrastructure support functions.
- Managed enterprise customer escalations and recovery programs across UKI, Ireland, NWE, and EMEA regions.
- Represented Bangalore delivery center in Quarterly Business Reviews (QBRs) and executive governance meetings.
- Successfully drove backlog reduction, delivery assurance, and service quality initiatives across multiple regions.
- Led ISO 9001:2015 audit planning and compliance activities for infrastructure support operations.
- Delivered multiple Kaizen and continuous improvement projects focused on service-window compliance, rework reduction, and case lifecycle optimization.
- Served as regional SPOC for compute, storage, and SimpliVity support functions.
Languages
English
Hindi
Kannada
Tamil
Core Leadership Strengths
- Service Delivery Management
- Technical Account Management
- Customer Success
- Team Leadership & Coaching
- Escalation Management
- IT Operations
- Incident, Problem & Change Management
- Stakeholder Management
- Project & Program Management
- ITIL Service Management
- Process Improvement (Kaizen)
- Audit & Compliance
- Infrastructure Lifecycle Management
Timeline
Technical Account Manager
Hewlett Packard Enterprise
2026.02 - Current
Team Lead – UKIMESA Region
Hewlett Packard Enterprise
2017.07 - 2026.01
Technical Consultant II – Storage, Server & Network
Hewlett Packard Enterprise
2011.01 - 2017.06
Technical Solutions Representative II
Hewlett Packard Enterprise
2007.01 - 2011.01
Bachelor of Engineering - Electronics & Communication
VTU
High School -
Colonel Hill English High School
Pre University College - PCMB
RBANM's PU College