Seasoned Business Analyst offering 8 years of US Healthcare industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Hi, I’m
Surendra Singh Bhadouriya
Snr. Business Analysts
Orai
Summary
Overview
9
years of professional experience
4
Certifications
Work History
Thryve Digital Health LLPHyderabad
Snr. Business Analyst
02.2023 - Current
Job overview
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement.
- Provided technical support for troubleshooting analytics and reporting issues.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed complex dashboard and reporting tools to track business performance metrics.
MDI NetworxPune
Group Leader
10.2017 - 02.2023
Job overview
- Worked on HMA Claims
- Claim Adjunction
- Resolving queries
- Handling client escalations
- Front-end QA
- Responsible for handling a group of 26 people for providing auditing services with 20 LOB’s
- ASR QA
- Auditing claims
- Providing feedback for the QA and operations
- HMA Reporting QA
- Dashboard Auditing
- Analyzing new data and responding to client
- HMA reporting operations
- Handling Dashboard
- Creating Billings
- Analyzing new data and responding to the client
- Handling a group of 40 people for resolving customer queries
- Worked with Concentrix in Highmark process
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Monitored team performance to identify productivity improvement opportunities.
- Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
- Reviewed production schedules and streamlined processes.
Senior Associate
11.2014 - 04.2017
Job overview
- Processing And finalizing health insurance claim
- Working on Fatal Errors
- Part of Automation team
- Attending Client Call
- Worked as Quality Agent of the team
- Solved the staff queries as and when required
- Training given to new staff
- Sharing Updated with team members.
Education
MCNUJC
B.C.A
University Overview
GPA: 70.91%
U.P. Board
Intermediate
University Overview
GPA: 65.4%
U.P. Board
University Overview
GPA: 55%
Skills
Computer Programming (C,C, Java)Web Development (HTML)
Language : Hindi, English, Marathi
Predictive modeling
Data analysis
Business process mapping
Strategic planning
Pivot tables
Certification
Google Data Analytics
modelling, Dancing, Cricket, Travelling.
modelling, Dancing, Cricket, Travelling.
I was Mr. India Runner up 4th ranked in India and in Dancing I was selected 2 round in Dancing Super start session 2. I am was playing Cricket under 19 in UP State as V.CAP. Also, I would like to travelling and explore the world as much as I can.
Timeline
Google Data Analytics
09-2023
Six Sigma Principles
09-2023
Power Bi Desktop
08-2023
Snr. Business Analyst
Thryve Digital Health LLP
02.2023 - Current
Business Analysis
02-2023
Group Leader
MDI Networx
10.2017 - 02.2023
Senior Associate
11.2014 - 04.2017
MCNUJC
B.C.A
04.2014
U.P. Board
Intermediate
04.2011
U.P. Board
04.2009