Hi, I’m
Surendra Singh Negi
Guest service associate
Dehradun, Uttarakhand ,Uttrakhand
Summary
I consider myself as a meticulous associate with substantial experience and lifestyle operations providing the highest degree of hospitality and guest service whilst ensuring facilities meet and exceed expectations.
Any challenging & satisfying career in dynamic organization, which would utilize my functional & analytical skill for development of organization. I am looking for a career, which would make me personally satisfied & generate an atmosphere of constant value addition. In this erudite world, where humans are busy wealth & eminence at any cost, it becomes essential to enlighten them about the values of good health & repercussions in absence of the same. Being an optimistic I see this as a same opportunity to serve the community while the individual & commercial elements are also addressed to, effectively. In search of responsible position of Associate in guest service oriented environment where my extensive experience and skills will have valuable application in development of Management and guest service.
Overview
1
year of professional experience
Work History
AndaZ concept by hyattNew Delhi
In-Room Dining Attendant
01.2024 - 03.2024
Job overview
- Provided customers with food and beverage orders in a timely manner.
- Ensured all items were served at the correct temperature.
- Informed guests of daily specials, menu changes, and any other relevant information.
- Assisted in setting up tables for room service deliveries according to hotel standards.
- Maintained cleanliness of work area throughout shift.
- Replenished supplies such as condiments, utensils, napkins. as needed.
- Processed guest payments accurately and efficiently using POS system.
- Communicated effectively with fellow staff members regarding customer needs and requests.
- Set-up trays with appropriate linens, china settings, silverware, condiments and accompaniments according to specifications set by chef or manager.
- Cleared trays from rooms after meals were completed and returned them to the kitchen area.
- Greeted guests with friendliness and professionalism.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Resolved guest complaints to maintain complete customer satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Radisson Blu Hotel Ludhiana
Food and Beverage Associate
11.2022 - 12.2023
Job overview
- Good knowledge of food and beverage.
- Strongly able to work under pressure.
- Ability to create and maintain dynamic work environment.
- Prepared and served food items in accordance with established recipes, standards, and procedures.
- Assisted customers with menu selections and provided recommendations when requested.
- Stocked shelves, refrigerators, and salad bars with food items as needed.
- Ensured that all dishes were properly garnished before serving to guests.
- Performed opening and closing duties such as setting up the restaurant for service, cleaning equipment and restocking supplies.
- Greeted customers upon arrival at the restaurant in a friendly manner.
- Followed strict health and sanitation guidelines while handling food items.
Education
Nehru High School Silchar
from Higher Secondary School
07-2020
Nehru Public School Silchar, Assam
High School Diploma
06-2018
Skills
- Phone Etiquette
- Order Accuracy
- Guest Relations
- Menu knowledge
- Guest service
- Beverage Preparation
- IDS
- Micros
- Photography
Languages
Hindi, English
First Language
Strength & Commitment
- Always having personal strengths of Smart and Hardworking nature. Enthusiasm to work in a competitive environment always trying to improve my skills. Following experienced people to learn more things. Energetic, athletic, self- motivated.
- I am looking for challenging dynamic career that places high value on professional growth & an environment, which would develop my functionality, vision & spirit. To offer dedicated, loyal & sincere services with integrity whole hearted efforts towards accomplishment of organization goals.
Personal details
- Name - Surendra Singh Negi
- Date of birth- 13TH Oct. 2000
- Marital status- Unmarried
- Nationality- Indian
Timeline
In-Room Dining Attendant
AndaZ concept by hyatt
01.2024 - 03.2024
Food and Beverage Associate
Radisson Blu Hotel
11.2022 - 12.2023
Nehru High School
from Higher Secondary School
Nehru Public School
High School Diploma