Surendra Singh Raw
B. Com
Jaipur
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Mahindra Home Finance
Jaipur
03.2023 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented service improvements to enhance sales cycle.
- Consulted customers to boost product sales and services.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
Sales Manager
ICICI Home Finance
Jaipur
01.2022 - Current
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Business Manager
AU Small Finance Bank
Jaipur
03.2022 - 03.2023
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Assisted with hiring process and training of new employees.
Assistant Manager of Operations
Aavas Financiers Ltd
Jaipur
02.2018 - 01.2022
- Handled complete disbursement (Online Disbursement) and follow up of escrow transactions.
- Handled complete foreclosure part payments, prepayments & repayments.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Handled all work related to physical files (all mandatory documents).
- Confirmed and tracked borrowers' compliance with loan conditions and covenants and worked to prevent foreclosures.
- Received and submitted customer payments to further reduce open account balances.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Made timely and accurate credit recommendations within company's fair lending, credit and collateral guidelines.
- Coordinated with Seniors in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced employee management by developing schedules and tracking time.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to organization.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Managed sales, marketing and customer account operations efficiently.
- Provided primary customer support to customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced employee management by developing schedules, tracking time, and administering payroll
- Introduced new methods, practices, and systems to reduce turnaround time
- Monitored employee productivity and optimized procedures to reduce costs
- Supervised operations team to support operational excellence and excellent customer service
Senior Executive
Shriram General Insurance
Jaipur
09.2015 - 09.2017
- Worked for Australia as a Conveyancer with Settlement Partners (Australian Company).
- Did all work related to property transactions as per Australian government policy.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Directed market expansions to propel business forward, meet changing customer needs.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Analyzed legal documents and identified pertinent issues for clients.
- Drafted demurrers and replied to oppositions.
- Counseled clients on potential outcomes of legal matters.
- Created and finalized contracts and other legal documents for clients.
- Researched and wrote contracts, agreements and proposals.
- Developed effective business strategies to capitalize on emerging market trends.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Junior Accountant
Infosys BPO Ltd.
Jaipur
03.2014 - 09.2017
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed business operations and obligations to help organization function at acceptable level
- All work related to account payable.
- Invoice processing, Travel & Expenses Processing, New vendor management and Managing MIS.
- Managed supplier accounts and built lasting relationships with suppliers.
- Implemented and maintained internal controls and accounting procedures.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Trained new employees on accounting principles and company procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Computer Operator Cum Front Office Executive.
Amol Pharmaceuticals Pvt. Ltd.
Jaipur
03.2010 - 04.2013
- Receive the sample from customer & maintaining the Record of Customer’s sample.
- Give sample to Chemist according to tests.
- Maintaining the data files and generating the reports in standard format.
- Prepare bills of customer’s sample.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Evaluated source documents to locate needed information.
- Corrected data entry errors to prevent duplication or data degradation.
- Sorted documents and maintained organized filing process.
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
Bachelor of Commerce - Accounting And Business Management
S. S. Jain Subodh PG Collage
Jaipur 07.2004 - 09.2008
Senior Secondary - Accounting
Board of Senior Sec. Education Rajasthan
Maheshwari Senior Secondary School. 07.2003 - 06.2004
10th - All Subjects
Board of Senior Sec. Education Rajasthan
Secondary Exam 07.2001 - 07.2002
Skills
Operations
Timeline
Branch Manager
Mahindra Home Finance
03.2023 - Current
Business Manager
AU Small Finance Bank
03.2022 - 03.2023
Sales Manager
ICICI Home Finance
01.2022 - Current
Assistant Manager of Operations
Aavas Financiers Ltd
02.2018 - 01.2022
Senior Executive
Shriram General Insurance
09.2015 - 09.2017
Junior Accountant
Infosys BPO Ltd.
03.2014 - 09.2017
Computer Operator Cum Front Office Executive.
Amol Pharmaceuticals Pvt. Ltd.
03.2010 - 04.2013
Bachelor of Commerce - Accounting And Business Management
S. S. Jain Subodh PG Collage
07.2004 - 09.2008
Senior Secondary - Accounting
Board of Senior Sec. Education Rajasthan
07.2003 - 06.2004
10th - All Subjects
Board of Senior Sec. Education Rajasthan
07.2001 - 07.2002
Similar Profiles
Yuvaraj AYuvaraj A
Senior Manager – Operations & Accounts at Mahindra Home FinanceSenior Manager – Operations & Accounts at Mahindra Home Finance
AFINA K BIJUAFINA K BIJU
Cashier at Mahindra Home FinanceCashier at Mahindra Home Finance
Prashant RavalPrashant Raval
Area Credit Manager at Mahindra Home FinanceArea Credit Manager at Mahindra Home Finance
Prashant RavalPrashant Raval
Area Credit Manager at Mahindra Home FinanceArea Credit Manager at Mahindra Home Finance
Kriti PrasadKriti Prasad
Financial Reporting Intern at DMI FinanceFinancial Reporting Intern at DMI Finance