Surendren S
Chennai
Summary
Dedicated Guest Service Specialist with extensive experience in high-end hospitality. Adept at managing guest inquiries and resolving complaints, consistently achieving high levels of customer satisfaction. Recognized for exceptional communication skills and ability to adapt swiftly to dynamic environments, contributing significantly to improved guest experiences and loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Operations
Hanu Reddy Residences
Chennai
03.2018 - Current
- Maintained records of all operational activities for future reference purposes.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Developed and implemented operational policies and procedures to improve efficiency and customer service.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
- Monitored security procedures, including managing visitor logs and issuing visitor badges.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained inventory of office supplies and placed orders when necessary.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
BPO Medical Billing
Omega HealthCare
Chennai
08.2017 - 11.2017
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Guest Service Associate
Dominos Pizza
Chennai
07.2014 - 11.2016
- Welcomed large volume of guests and improved overall customer service.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Education
Bachelor of Science - Hotel Management
Bharathidasan University
Chennai01-2017
Bachelor of Arts - English Literature
St.Thomas College of Arts & Science
Chennai01-2013
Skills
- Operational management
- Inventory management
- Customer service
- Administration support
- Facility management
- Standard operating procedures
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager - Operations
Hanu Reddy Residences
03.2018 - Current
BPO Medical Billing
Omega HealthCare
08.2017 - 11.2017
Guest Service Associate
Dominos Pizza
07.2014 - 11.2016
Bachelor of Science - Hotel Management
Bharathidasan University
Bachelor of Arts - English Literature
St.Thomas College of Arts & Science
Similar Profiles
KRISTEN GAUDIOSOKRISTEN GAUDIOSO
Project Manager - Office Manager - Executive Admin at Hanu HealthProject Manager - Office Manager - Executive Admin at Hanu Health
Nicole D. WardNicole D. Ward
Teacher’s Assistant at Na Hanu `O Ku'uleialohaTeacher’s Assistant at Na Hanu `O Ku'uleialoha
Vikas PandeyVikas Pandey
Cloud Solution Specialist at HANU SOFTWARE SOLUTIONSCloud Solution Specialist at HANU SOFTWARE SOLUTIONS