Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

SURESH

Cyber Security Analyst
Bengaluru
SURESH

Summary

Flexible Technical Support Engineer with One year of experience helping clients maintain smooth operations. Expertise MDM & Security products, with all platforms ( Android, Windows, MAC OS). Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

1
year of professional experience
3
years of post-secondary education
1
Language

Work History

IntactIT InfoSystems Pvt Ltd
Bengaluru

Technical Support Engineer
11.2022 - Current

Job overview

  • Installed Security Agents and configured Security Policies to safeguard the Endpoints & Servers from emerging threats
  • Configured Email Security to protect user's mailbox from Spam & malicious emails
  • Monitoring the security consoles & reacting swiftly for any detections
  • Real Time responding to Incidents & Provides the Root Cause analysis for the Incident
  • Communicated effectively with technical support teams to resolve escalated issues swiftly and efficiently
  • Provided real-time support to staff with technical issues on conference and video calls
  • Kept detailed records of all products, Incidents and related licenses
  • Investigated reports of system errors to try to reproduce problems and trace faults
  • Identified system performance issues, providing swift remedial action
  • Configured & Provided support for the Endpoint Management ( Manage Engine )
  • Configuring Mobile Device Management tool ( SOTI & Manage Engine)
  • Configuring MDM Profiles & Policies as per the customer's requirement.
  • Troubleshooting The MDM agent issues &Android Issues efficiently.
  • Prepared a detailed report of any incidents or projects & explained well in weekly Monthly Review meetings.

Education

APS College of Engineering
India, Karnataka

B.Tech from Mechanical Engineering
07.2016 - 05.2019

Skills

Vulnerability Assessment & Managementundefined

Software

Trend Micro

CrowdStrike

Manage Engine Endpoint Central

SOTI MobiControl ( MDM )

Carbon Black EDR

Timeline

Technical Support Engineer

IntactIT InfoSystems Pvt Ltd
11.2022 - Current

APS College of Engineering

B.Tech from Mechanical Engineering
07.2016 - 05.2019

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SURESH Cyber Security Analyst