Suresh B

Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

• Spearheaded 15+ employees and handled complete branch operations, ensuring consistency across policies, procedures, and operating standards in R&D Center for global Technical center
• Improved Customer satisfaction through cultivating work environment committed to continuous improvement, consistently improving efficiency and effectiveness of operations and timely service closure
• Provided global direction and developed teamwork utilizing sound operating principles to attain regional short-term and long-term financial and operational goals
• Executed On-Time projects of Customization software of SDK & API for clients with requirements will be done by connecting with developer team for the source code who will be developing & we will be testing the devices and Firmware & software as per the client Requirement to find out any bug in package of which needs to deployed Jar files & .EXE
• Worked closely with key personnel and management to provide high-quality strategic leadership, implementing plans and policies throughout the specified region
• Implemented Roles & responsibility with the Process flow through Jira Service Management & Software’s Implement the JIRA tool for team to communicate the issues with Internal Team for connecting support
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Entrepreneur
• Smart Automations (My Startup)

• Hexaware, Forum Mall, TCL Groups, ACCENTURE, Flextronics, NTT, DLF, Hyundai, Royal Enfield, Perfetti Van Melle, ENY, CGI etc
• Responsibilities
• Spearheaded 10+ employees and handle complete branch operations, ensuring consistency across policies, procedures, and operating standards in Chennai zone
• Improved Customer satisfaction through cultivating work environment committed to continuous improvement, consistently improving efficiency and effectiveness of operations and timely service closure
• Provided global direction, and developed teamwork utilizing sound operating principles to attain regional short-term and long-term financial and operational goals
• Executed On-Time projects at Hexaware & TCL & Perfetti Van Melle and received appreciation for the same from clients
• Converted enquiries into proposals worth 1.3Crs in a period of 6 months
• Worked closely with key personal and management to provide high-quality strategic leadership, implementing plans and policies throughout the specified region
• Secured CAMC contracts worth 95Lakhs from key clients within 3 months
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Entrepreneur
• Smart Automations (My Startup

• Small Business Clients
• Responsibilities
• Acquired 70+ clients for a business value of 10 Lakhs in a period of 6 months
• Formulated the Company Mission, Vision and Policy statements
• Developed strategic plans for new install and migrations of existing systems
• Collaborate with clients and employees on managing contractual requirements and team performance metrics while encouraging open communications and brainstorming new ideas
• Secured back-to-back MOUs with support vendors and partners for business growth
• Created discussion board and meet-up group for small business owners to develop operation systems, attaining 50+ members
• Ensure adequate staff allocation for project requirements
• Operated autonomously in all facets of business, i.e., strategic planning, operations, merchandising, proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations
• Provided elite customer service to cross-industry small business (SMB) advertisers by calmly responding to shifting priorities and resolving escalated problems, potential risks, and conflicts.
• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Drafted invoices for completed work.
• Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Built loyal account base and long-term business relationships with [Type] accounts.

• Sankar Nethralaya, Clarion Hotels, Naturals Group, ICICI
• Responsibilities
• Mentored and coached new resources in Building management solutions and handled KT sessions to train and jumpstart project pace
• Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments
• Collaborating on resource management and mitigating resource concerns by reallocating resources, adjusting goals, or assigning additional staff
• Designed and articulated the all-engineering and design with the aim to deliver realized results
• Technical support for aftermarket services and Pre-sales
• Maintaining remarkable support level and customer satisfaction
• Managed client expectations, anticipates operational and tactical risks, and track them
• Acts as a facilitator to promote teamwork and excellence in all of the organization's activities.

• Scope International SCB, L&T Data Centre, Cognizant, IDBI Datacenter, BNY Mellon’s, City Corporation & BNP Paribas
• Responsibilities
• Data recovery, Data Loss Prevention, Back-up Maintaining, Maintain the Electronic Security System Events
• Testing & Service then Maintain the Electronic Security Systems & Safety Security Systems
• Provided training and guidance to team members to accomplish production goals
• Have mentored new resources in Building management solutions and handled KT sessions to train the new resources
• Resource and Project Management
• Engineering and design
• Technical support for aftermarket services and Pre-sales.