Suresh Babu

• Administer and maintain Infor M3 ERP system, ensuring availability, performance, and security.
• Manage user access, roles, and security profiles in compliance with IT policies.
• Provide functional and technical support across Supply Chain, Procurement, Manufacturing, and Sales.
• Configure, monitor, and upgrade M3 servers, including patch deployment and environment management.
• Troubleshoot and resolve application, batch job, and printing issues, improving uptime and productivity.
• Coordinate with cross-functional teams to gather requirements and implement enhancements/customizations.
• Maintain and monitor the M3 job scheduler, ensuring smooth execution of critical business processes.
• Support data migration, UAT, and upgrade rollouts.
• Collaborate with Infor support for incident resolution and performance optimization.
• Prepare and maintain SOPs, documentation, and end-user training materials.
• Manage third-party integrations (finance, logistics, reporting tools).
• Optimize print and spool management for business-critical reporting.

• Delivered timely resolution of incidents raised via ServiceNow.
• Analyzed customer business requirements and assisted in application design and implementation.
• Executed test cases for new fixes and validated development team deliverables.
• Conducted client training sessions and created knowledge base documentation.
• Analyzed production issues, identified root causes, and proposed fixes.
• Performed data refresh activities in non-production environments.
• Executed test scenarios in updated versions, reported bugs, and supported defect resolution.
• Created SOPs and knowledge base articles for efficient team operations.

Client: Georgia-Pacific.

• Products: Infor M3, Infor YMS
• Client: City of Gold Coast (Australia)
• Product: Infor Pathway

• Maintained cost, inventory, and service records using Xpedeon ERP.
• Provided technical advice for repair works and procurement negotiations.
• Conducted training sessions on technical skills and safety management.
• Led a team of workshop foremen to deliver tasks within deadlines.
• Supervised service and maintenance of four-wheelers and six-wheelers.