SURESH BANDIWADDAR
WAITER/SALES /SECURITY
BELAGAVI
Summary
Enthusiastic and self-disciplined professional with a robust background in customer service and team leadership, complemented by experience in diverse sectors such as hospitality and airport operations. Exceptional communication and organizational skills developed through hands-on experience enable effective collaboration and problem-solving in dynamic environments. Committed to contributing meaningfully in a challenging role while driving company excellence and fostering positive team dynamics. Passionate about delivering outstanding service and creating memorable experiences for clients and colleagues.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Security Agent
Sanjay Ghodawat Group Pvt Ltd (Star Air), Belagavi Airport
05.2023 - 07.2025
- I worked as a Security Agent at Belagavi Airport. Responsible for security operations.Resolved customer inquiries swiftly, enhancing loyalty and repeat business
- Trained new associates, improving team efficiency and service quality
- Collaborated with team to streamline processes, reducing wait times
Customer Care Associate / Beauty Advisor
Nuance Duty Free Pvt Ltd, Kempegowda International Airport Bangalore
11.2015 - 05.2020
- Provided customer service and beauty advice. Worked as a Customer Care Associate and Beauty Advisor. Assisted customers for Brown Forman products.Delivered exceptional service, boosting customer satisfaction scores by 20%
- Trained new associates, improving team efficiency and service quality
- Managed high-volume transactions, ensuring accuracy and speed
- Implemented upselling techniques, increasing average sale value by 15%
- Handled customer complaints with empathy, turning issues into opportunities
- Achieved recognition for outstanding service, earning 'Employee of the Month' award
Customer Care Associate / Team Leader
Kempegowda International Airport, Shopper's Stop, Kempegowda International Airport Bangalore
04.2012 - 05.2014
- Served as Team Leader for Esprit watches brand. Handled customer interactions for Esprit watches brand.Resolved customer inquiries swiftly, enhancing loyalty and repeat business
- Managed high-volume transactions, ensuring accuracy and speed
- Implemented upselling techniques, increasing average sale value by 15%
Guest Service Associate
HMS Host Service, Kempegowda International Airport Bangalore
08.2010 - 06.2011
- Worked as a Guest Service Associate in F&B Department. Handled communications among management.Delivered exceptional service, boosting customer satisfaction scores by 20%
Education
Bachelor of Arts -
G V V S College
Nidagundi, Karnataka06-2011
Diploma in Air Hostess And Hospitality Management -
ITDC India Tourism Development Corporation
Bengaluru, India 04.2001 -
PUC -
G V V S College
Nidagundi, Karnataka08-2007
Secondary School -
S S High School
Vandal03-2005
Skills
Customer Service, Menu Knowledge
Food & Beverage Knowledge
Multitasking,Table Management
Build strong client relationships
Up Sales ,cross Sales
Access Control,Surveillance
Security Awareness,
Security Management
Security equipment maintenance
Public safety awareness
Threat assessment
Access control management
Incident reporting
Event security
Crisis management
Security systems
Timeline
Security Agent
Sanjay Ghodawat Group Pvt Ltd (Star Air), Belagavi Airport
05.2023 - 07.2025
Customer Care Associate / Beauty Advisor
Nuance Duty Free Pvt Ltd, Kempegowda International Airport Bangalore
11.2015 - 05.2020
Customer Care Associate / Team Leader
Kempegowda International Airport, Shopper's Stop, Kempegowda International Airport Bangalore
04.2012 - 05.2014
Guest Service Associate
HMS Host Service, Kempegowda International Airport Bangalore
08.2010 - 06.2011
Diploma in Air Hostess And Hospitality Management -
ITDC India Tourism Development Corporation
04.2001 -
Bachelor of Arts -
G V V S College
PUC -
G V V S College
Secondary School -
S S High School