SURESH BOHRA
Champawat
Summary
Highly skilled Food and Beverage Executive with comprehensive background in managing operations in high volume, fast-paced environments. Possesses strong leadership abilities, coupled with expertise in team development and training. Demonstrates solid understanding of cost control, inventory management, and menu creation. Has consistently improved service standards while enhancing profitability in previous roles.
Overview
8
8
years of professional experience
Work History
Food and Beverage Executive
Double Tree by Hilton
Gurugram
01.2024 - Current
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Ensure compliance of brand standards
- Be environmentally aware
- Assist Food and Beverage management with achieving financial targets
- Assist Food and Beverage management with training and development of team members.
- Ensured compliance with health codes and safety regulations within the department.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Trained new employees to perform duties.
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation.
- Initiated cost-saving measures such as bulk purchasing of ingredients or reduced waste practices.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Collaborated with other departments such as marketing or finance when necessary.
Food And Beverage Executive
MARRIOTT HOTEL-Jaipur
Jaipur
01.2023 - 01.2024
- Assist other employees to ensure proper coverage and prompt guest service
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
- Speak to guests and co-workers using clear, appropriate, and professional language
- Assist coworkers, ensuring they understand their tasks
- Talk with and listen to other employees to effectively exchange information
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
- Assign and ensure work tasks are completed on time and meet appropriate quality standards
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Ensure employee compliance with company standards, policies, and external regulations
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Food and beverage Captain
THE RITZ CARLTON HOTEL
Jeddah
01.2019 - 12.2022
- Minimised loss and misuse of equipment through proper restaurant supervision and staff training
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Achieved the highest employee retention rate in the region
- Correctly calculated inventory and ordered appropriate supplies
- Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity
- Interacted positively with customers while promoting hotel facilities and services
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Prepared for and executed new menu implementations
- Answered questions about menu selections and made recommendations when requested
- Checked menus to verify current selection availability and cleanliness.
Food and Beverage Assistant
THE RITZ CARLTON HOTEL, The Lantern Restaurant
Bangalore
04.2018 - 04.2019
- Warmly welcomed guests into the dining area, strategically allocated seating, and took food orders
- Greeted and provided meticulous food and beverage service to up to 50 guests per shift in a fast-paced luxury environment
- Answered questions about menu selections and made recommendations when requested
- Maximised dining capacity by promptly setting and cleaning down tables after the previous dinner
- Serve food and beverage orders as per the guest's order
- Take payment after the guest did the dining
- Enforced rules for cleanliness and sanitation to ensure constant compliance with health and food safety standards
- Maintained optimal inventory levels, utilizing MICROS to track daily food and beverage flow
- Contributed to a food-safe environment, verifying proper food storage to reduce the risk of spoilage.
Food and Beverage Assistant
MARRIOTT HOTEL
Jaipur
09.2016 - 09.2018
- Guided guests through dining rooms and provided needed assistance
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Provided friendly and courteous service to all guests
- Adhered to quality expectations and standards
- Calculated charges, issued bills, and collect payments.
- Provided customer service by taking orders, serving drinks, and clearing tables.
Education
Bachelor of Hotel Management -
AMRAPALI GROUP OF INSTITUTES
HALDWANI, UTTRAKHAND07.2017
Highschool -
THE GOVT INTER COLLEGE
Chaura Pita, Champawat, Uttarakhand, India07.2011
Skills
- Dining experiences
- Beverage knowledge
- Budget Development
- Inventory Management
- Staff Supervision
- Records Maintenance
- Staff Leadership
- Team management
- Food allergy knowledge
- Flexible schedule capability
- Incident reporting and management
- Customer service
- MICROS and OPERA POS system
- Health and safety protocol
- Menu development
Languages
- Hindi, Native language
- English, Professional
References
- Sanjay Singh, Restaurant Manager, Taj Hotels Haridwar, +919997495824, Sanjays.1@Tajhotels.com
- Amit Singh, Restaurant Manager, Double Tree by Hilton Bani Square Gurugram, +918130018426, Amit.singh@hilton.com
Training
- 6 months of industrial training from The Westin hotel Pune
- 4 months of vocational training from Oakwood Hotel Pune
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Food and Beverage Executive
Double Tree by Hilton
01.2024 - Current
Food And Beverage Executive
MARRIOTT HOTEL-Jaipur
01.2023 - 01.2024
Food and beverage Captain
THE RITZ CARLTON HOTEL
01.2019 - 12.2022
Food and Beverage Assistant
THE RITZ CARLTON HOTEL, The Lantern Restaurant
04.2018 - 04.2019
Food and Beverage Assistant
MARRIOTT HOTEL
09.2016 - 09.2018
Bachelor of Hotel Management -
AMRAPALI GROUP OF INSTITUTES
Highschool -
THE GOVT INTER COLLEGE
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