SURESH BOHRA
Champawat
Summary
Experienced and results-driven Food and Beverage professional currently working as an Assistant Restaurant Manager at Crown Plaza, Greater Noida. Possess over 8 years of progressive experience in high-volume luxury hotel environments, including Marriott, Hilton, and Ritz-Carlton. Demonstrated leadership in staff training, guest service, cost control, and inventory management. Skilled at enhancing service quality, boosting guest satisfaction, and optimizing operational workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Crown Plaza Hotel
01.2024 - Current
- Oversaw daily restaurant operations ensuring exceptional guest service and adherence to brand standards.
- Managed team performance through training, motivation, and shift supervision.
- Monitored inventory, ordered supplies, and ensured cost-effective procurement.
- Resolved guest complaints professionally to enhance customer satisfaction.
- Collaborated with the culinary team to improve menu offerings and optimize workflow.
- Ensured compliance with food safety, hygiene, and health regulations.
- Assisted the Restaurant Manager in financial planning and labor cost control.
- Conducted regular briefings and maintained open communication with staff.
Food and Beverage Executive
DoubleTree by Hilton
01.2024 - 01.2025
- Managing guest interactions and ensuring brand standards compliance.
- Supporting F&B management with training, budgeting, and team development.
- Promoting sustainable practices and reducing waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Executive
Marriott Hotel
01.2023 - 01.2024
- Assisted in financial goal achievement and service standard enhancements.
- Conducted staff training on core values and safety protocols.
- Spearheaded service improvements based on guest feedback.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Food and Beverage Captain
The Ritz-Carlton
01.2019 - 12.2022
- Trained and led staff to deliver exceptional dining experiences.
- Maintained strict inventory control and compliance with hygiene standards.
- Recognized for highest employee retention in the region.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Food and Beverage Assistant
The Ritz-Carlton
04.2018 - 04.2019
- Delivered personalized service in a high-paced fine dining setup.
- Assisted guests with menu choices and managed guest seating.
Food and Beverage Assistant
Marriott Hotel
09.2016 - 09.2018
- Executed daily service tasks, including food delivery and guest handling.
- Supported a safe, clean, and organized dining environment.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Hotel Management -
Amrapali Group of Institutes
Haldwani, Uttarakhand07.2017
High School - undefined
Govt. Inter College
Champawat, Uttarakhand07.2011
Skills
- Inventory control
- Budget Development
- Skilled in managing MICROS and OPERA systems
- Staff training facilitation
- Health & Safety Compliance
- Team Supervision
- Staff Scheduling
- Staff Development
- Guest Service Excellence
- Conflict Resolution
- Incident Reporting
Certification
- 6-Month Industrial Training, The Westin Hotel, Pune
- 4-Month Vocational Training, Oakwood Hotel, Pune
Languages
Hindi
English
Disclaimer
I hereby declare that all the information stated above is true to the best of my knowledge and belief.
Timeline
Assistant Restaurant Manager
Crown Plaza Hotel
01.2024 - Current
Food and Beverage Executive
DoubleTree by Hilton
01.2024 - 01.2025
Food and Beverage Executive
Marriott Hotel
01.2023 - 01.2024
Food and Beverage Captain
The Ritz-Carlton
01.2019 - 12.2022
Food and Beverage Assistant
The Ritz-Carlton
04.2018 - 04.2019
Food and Beverage Assistant
Marriott Hotel
09.2016 - 09.2018
High School - undefined
Govt. Inter College
Bachelor of Hotel Management -
Amrapali Group of Institutes
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