Hi, I’m
Suresh D
Sales Manager
Coimbatore,TN
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
years of professional experience
2
Languages
Work History
Sundaram Honda
Sales Manager
01.2019 - Current
Job overview
- February 2019 got elevated as a sales manager in Coimbatore branch and working as a sales manager till date.
- Controlled the attrition level and handled the team effectively
- Achieved the FY19-20,20-21,21-22 years annual business plan target continuously and also achieved the Honda target all the month.
- Maintained better net margin per car for these 3 financial year (FY19-20,20-21,21-22)
- Achieved the FY19-20,20-21,21-22 years annual business plan target continuously and also achieved the Honda target all the month.
- Got 1400 google reviews from the customers and took it to 4.5 star rating where in 2019 when i took charge as a sales manager it was only 600 reviews and we are at 3.9 star rating.
- Maintained 5 cars productivity per sc per month in FY19-20,20-21 and took it to 5.9 in FY21-22.
- Implemented many useful process where time and money can be saved for the company as well as employees.
- Maintained the customer satisfaction and received the SSI award from Honda for FY20-21,21-22.
- Have maintained a good professional relationship with Honda people so that they supported us well with the wholesale of cars.
- Have efficiently managed the advertisement and other promotional expenses and kept the expenses under control.
- Ensured that the better incentive are earned by the team with good productivity.
- Have managed the stocks efficiently by liquidating it in stipulated period.
- Worked in a co-dealer and competition market with better strategy and maintained good quality and quantity.
- Have efficiently managed the team members by motivating and guiding them without any abnormal sales pressure.
- Have focused on improving all the essential parameters like Finance, Insurance, warranty and second hand car exchange strike rate.
- Handle escalated customer complaints or issues, ensuring prompt resolution and customer satisfaction
- Motivated teams to generate leads, build customer relationships, set targets to hit or exceed revenue forecasts, and ultimately meet customer needs.
- Ensured customer retention and profitability in Dealership profit by hiring, training, and measuring the performance of sales team and establishing customer-focused sales standards.
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis (ABP)
Sundaram Honda
Team Leader
01.2015 - 12.2018
Job overview
- · Worked as a sale in charge in Salem branch for 3 months (July2014-September2014) and achieved an ever highest number in Salem branch of 73 cars in September 2014 month alone during the absence of the Salem branch sales manager and till date this 73 cars is the highest sales number in Salem branch.
- · Again came back to Coimbatore branch in October 2014 and handled the role of senior Team Leader till January 2019.
- · Managed showroom team with 6 sales consultant and sold 350 cars in 10 months average of 35 cars per month
- Managed field team with 5 sales consultant and sold 240 cars in 10 months Average productivity of 24 cars per month
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Sundaram Honda
Sales Consultant
10.2012 - 12.2013
Job overview
- · Joined on 15/10/2012 as an apprentice sales consultant.
- · IN 14 months individually I sold 192 cars with an average of 14 cars productivity per month.
- · Got elevated as a Team Leader in 15 months time.
- Created & maintained excellent rapport with customers.
- · Negotiated & assisted customers in their options & deal processing
- Technical Knowledge of all Brands & models of new & existing vehicles.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in and tele in customers
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
PSG-IM (University of Toledo)Coimbatore, India
MBA from Specialized in Marketing
08.2012
University Overview
- Final Grade: 75%
PSG College of Arts & ScienceCoimbatore, India
B.com from Specialized in Accounting & Commerce
05.2010
University Overview
- Final Grade: 61%
Keartiman Matriculation And Higher Secondary SchooCoimbatore, India
High School Diploma
04.2007
Skills
- Strategic account development
- Profitability Optimization
- Strategic Planning
- Pipeline Management
- Sales Reporting
- Sales operation
- Revenue Forecasting
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsTimeline
Sales Manager
Sundaram Honda
01.2019 - Current
Team Leader
Sundaram Honda
01.2015 - 12.2018
Sales Consultant
Sundaram Honda
10.2012 - 12.2013
PSG-IM (University of Toledo)
MBA from Specialized in Marketing
PSG College of Arts & Science
B.com from Specialized in Accounting & Commerce
Keartiman Matriculation And Higher Secondary Schoo
High School Diploma
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