Suresh D
Bangalore
Summary
Growth and operations leader with 7.9+ years of experience in scaling revenue, driving 10X growth initiatives, and owning large-scale programs in high-growth tech platforms. Strong background in opportunity sizing, KR ownership, stakeholder management, and program execution. Known for problem-first thinking, data-driven decision-making, and building cross-functional alignment to deliver measurable business impact.
Overview
8
8
years of professional experience
Work History
Senior Strategic Account Manager
Swiggy
Bangalore
08.2023 - Current
- Owned growth charter for a portfolio of 35 strategic brands with GMV of ₹21.3 Cr, delivering 52% YoY growth.
- Identified high-impact growth opportunities using opportunity sizing, experiments, and funnel diagnostics.
- Defined and owned KRs across GMV, market share, customer acquisition, retention, and contribution margin.
- Scaled GMV from ₹12.8 Cr to ₹21.3 Cr in 9 months through 10X growth initiatives and cross-functional execution.
- Partnered with Product, Marketing, Ops, and Design pods to launch campaigns, discounts, and new features.
- Optimized discount ROI, reducing spends by 30% while improving market share from 42% to 53%.
- Built executive-ready dashboards and visualizations to communicate performance and insights to leadership.
- Increased Ads revenue from ₹56L to ₹1.5Cr/month by influencing partner adoption and ROI-led narratives.
Assistant Manager, Catalog Operations
Swiggy
Bangalore
10.2020 - 07.2023
- Led large-scale catalog and menu operations across Pan-India, managing 25 direct reportees and 3+ OSPs 100+ HC
- Owned program management for multiple automation and process improvement charters.
- Designed KPIs and governance mechanisms to improve SLA, NPS, hygiene, and quality scores.
- Acted as business SPOC for Product teams—requirement definition, UAT, rollout, and adoption tracking.
- Scaled Self-Serve Menu Revision adoption from 3% to 18%, delivering ₹45L annual cost savings.
- Drove risk mitigation and process redesign to reduce IGCC complaints from 1.4% to 0.6%.
Associate, Partner Support
Swiggy
Bangalore
03.2018 - 11.2020
- Built strong problem-solving foundations by resolving partner issues via FreshDesk, consistently meeting SLAs and quality benchmarks while developing deep understanding of platform operations and user pain points.
Education
B.E. - Computer Science
PESIT
Bangalore01.2017
Skills
- Growth Strategy & Opportunity Sizing
- OKRs / KRs Ownership
- Account Managemnet/Sales
- Program & Operations Management
- Stakeholder & Cross-functional Management
- Process Optimization & Risk Mitigation
- User-first & Data-driven Decision Making
- KPI Design & Business Dashboards
- SQL
- Power BI
- Advanced Excel
Languages
- English
- Hindi
- Kannada
- Tulu
- Telugu
Timeline
Senior Strategic Account Manager
Swiggy
08.2023 - Current
Assistant Manager, Catalog Operations
Swiggy
10.2020 - 07.2023
Associate, Partner Support
Swiggy
03.2018 - 11.2020
B.E. - Computer Science
PESIT