Team Work, New Join Employee Training , New OFC Project, News Reading, Gaming, Driving, Journey ,
Suresh Garva
OFC Project & Maintanence & Team Management
Mandvi , Nana Ashmbiya Village Nr Ganesh Tempal
Summary
- Experienced OFC & Utility Opresion Maintanence with over 11 years of experience in Rcom, PTPL ( L&T- NFS O&M). Excellent reputation for resolving problems and improving customer satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.
- Dedicated PTPL professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Reliable employee seeking PTPL - L&T position. Offering excellent communication and good judgment.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Defence NFS OFC O&M - District Senior Supervisor
PTPL - L&T
KUTCH
12.2022 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Onboarded new temps by entering employee information into systems.
- Created plans and communicated deadlines to complete projects on time.
- Adhered to social distancing protocols and wore mask or face shield.
BSNL - BBNL O&M - District Cluster Incharge
PTPL - BSNL/BBNL
KUTCH
06.2022 - 12.2022
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Supervised and performed human resource management functions for 615 Site (Gp) subordinates.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Maintanence operations.
- Managed overstocking, restocking and inventory control procedures during All shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed supplier risk evaluations and supported regulatory inspections.
- Developed detailed plans based on broad guidance and direction.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Defence NFS OFC O&M , Supervisor
PTPL- L&T
Mandvi
11.2017 - 05.2022
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Onboarded new temps by entering employee information into systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Defence NFS OFC O&M FRT Splicer
PTPL - L&T
Mandvi
12.2014 - 10.2017
- Used coordination and planning skills to achieve results according to schedule.
Reliance Communications - Route Patroller
Indian Solution Pvt Ltd - RCOM
Bhuj
01.2012 - 12.2014
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
BBNL ( Railtel ) Project Supervisor
PTPL - RAILETL OFC PROJECT
Bhuj - Kutch
01.2018 - 12.2019
- Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
- Partnered with project team members to identify and quickly address problems.
- Delivered completed projects on time by prioritizing multiple tasks.
- Provided status updates for projects, delivering information to all stakeholders.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Prepared all supplies and equipment needed for daily transport to job site.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Saved time by spearheading special projects through effective emergency resolution.
- Updated customers and senior leaders on progress and roadblocks.
- Supervised work of 6 team & 6 Deferent Location working members, offering constructive feedback regarding work performance.
- Detailed improvements to restoration plans by creating detailed budgets, schedules and cost estimates for clients.
Education
H.S.C - Psychology
SHRI SWAMINARAYAN GURUKUL
Koday Pull - Mandvi 04.2011 - 03.2012
S.S.C - Gujarati
M.H.Gala High School
Mota Ashmbiya - Mandvi 04.2009 - 03.2010
Ms Office, CCC, Cybersecurity, Big Data Analysis. - Microsoft Office Fundamentals: Outlook, Word, And
N.I.C.T Computer Center ( Part Time)
Mandvi - Kutch 01.2010 - 08.2010
Fiter Machanic , Electrician, - Fiter Machanic , Electrician
Industrial Training Institute - Mandvi Katch
Mandvi 01.2009 - 12.2012
Bachelor Of Arts - Psychology
S. V. Arts And Commerce College
Mandvi - Kutch 01.2012 - 12.2015
Skills
Telephone operations
Certification
Appreciation This certificate is proudly presented to Mr./Ms. Suresh GarvaFo rYour sincere efforts and high level of commitment towards the organization, you are
Interests
Timeline
Defence NFS OFC O&M - District Senior Supervisor
PTPL - L&T
12.2022 - Current
BSNL - BBNL O&M - District Cluster Incharge
PTPL - BSNL/BBNL
06.2022 - 12.2022
Appreciation This certificate is proudly presented to Mr./Ms. Suresh GarvaFo rYour sincere efforts and high level of commitment towards the organization, you are
03-2022
Certified Supervisor, PRATAP TECHNOCRATS PVT LTD- 2017 to 2022
03-2022
BBNL ( Railtel ) Project Supervisor
PTPL - RAILETL OFC PROJECT
01.2018 - 12.2019
Defence NFS OFC O&M , Supervisor
PTPL- L&T
11.2017 - 05.2022
Defence NFS OFC O&M FRT Splicer
PTPL - L&T
12.2014 - 10.2017
Reliance Communications - Route Patroller
Indian Solution Pvt Ltd - RCOM
01.2012 - 12.2014
Bachelor Of Arts - Psychology
S. V. Arts And Commerce College
01.2012 - 12.2015
H.S.C - Psychology
SHRI SWAMINARAYAN GURUKUL
04.2011 - 03.2012
Ms Office, CCC, Cybersecurity, Big Data Analysis. - Microsoft Office Fundamentals: Outlook, Word, And
N.I.C.T Computer Center ( Part Time)
01.2010 - 08.2010
S.S.C - Gujarati
M.H.Gala High School
04.2009 - 03.2010
Fiter Machanic , Electrician, - Fiter Machanic , Electrician
Industrial Training Institute - Mandvi Katch
01.2009 - 12.2012
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